Team Member: Service Champion (CA)

Alvarado Restaurant Nation; California (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Team Members to join their dynamic team. In this role, you will be the face of the restaurant, delivering exceptional customer service and ensuring a clean, welcoming environment for all guests. Your responsibilities will include greeting customers, accurately taking orders, and maintaining cleanliness throughout the restaurant. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect opportunity to make a difference and be part of a supportive team that values your contributions.

Qualifications

• Ability to provide a friendly and welcoming atmosphere for customers.
• Strong organizational skills to ensure cleanliness and order accuracy.

Responsibilities

• Extend a friendly greeting to every customer.
• Accurately take and repeat orders.
• Ensure cleanliness and operational standards.

Skills

Excellent communication skills

Interpersonal skills

Organizational skills

Ability to work in a fast-paced environment

Menu familiarity

Job description

Join to apply for the Team Member: Service Champion (CA) role at Alvarado Restaurant Nation.

Position Mission: The mission of the Team Member Service Champion is to deliver exceptional customer service and maintain a clean, welcoming environment for all guests. This role is critical in ensuring customer satisfaction by providing friendly, accurate, and efficient service both in-store and through the drive-thru, while upholding the cleanliness and operational standards of the restaurant.

Responsibilities Include:

• Extend a friendly greeting to every customer.
• Accurately take and repeat orders.
• Handle customer payment with care and integrity.
• Count correct change or process a credit card accurately.
• Meet speed targets for drive-thru service.
• Triple-check every order for accuracy.
• Be an expert on the menu and answer customer inquiries.
• Clean restrooms and dining rooms regularly.
• Clean and stock the drink and condiment stations.
• Check the parking lot for trash and ensure it is clean.

Required Skills, Knowledge, and Abilities:

• Excellent communication and interpersonal skills.
• Ability to provide a friendly and welcoming atmosphere for customers.
• Ability to accurately take and repeat orders.
• Ability to work in a fast-paced environment.
• Strong organizational skills to ensure cleanliness and order accuracy.
• Familiarity with the menu to assist customers with inquiries.
• Understanding of basic cleaning and maintenance practices.

Pay Rate: Minimum wage varies based on job location and is determined by each locale.

• California: $20.00-$20.25/hour
• Los Angeles: $20.00-$20.25/hour

Physical Demands:

• Withstand temperatures of 0°F or less and 100°F or more.
• Move throughout the restaurant for extended periods (up to 10-12 hours per day).
• Move 50 lbs. for distances of up to 10 feet.
• Balance and move up to 25 lbs. for distances of up to 50 feet.
• Understand and respond to requests in a loud environment.
• Stand, walk, sit, handle objects, reach, climb stairs, and perform various physical activities.
• Specific vision abilities required: close, distance, color, peripheral, depth perception, and focus adjustment.

Note: Duties may change; Alvarado Restaurant Nation reserves the right to modify responsibilities. This description provides a general overview and is not exhaustive.

Alvarado Restaurant Nation is an Equal Opportunity Employer and does not discriminate based on gender identity or sexual orientation.