Team Member: Service Champion (CA)

Alvarado Restaurant Nation; California (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein aufstrebendes Restaurant sucht einen engagierten Team Member Service Champion, der außergewöhnlichen Kundenservice bietet und eine saubere, einladende Umgebung aufrechterhält. In dieser Rolle sind Sie das Gesicht des Unternehmens und verantwortlich für die Zufriedenheit der Gäste, indem Sie freundliche, präzise und effiziente Dienstleistungen im Restaurant und am Drive-Thru bieten. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Exzellente Kommunikations- und zwischenmenschliche Fähigkeiten sind erforderlich.
• Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten und Bestellungen genau aufzunehmen.

Responsibilities

• Freundliche Begrüßung jedes Kunden und genaue Bestellaufnahme.
• Sicherstellen der Sauberkeit in den Toiletten und Essbereichen.
• Überprüfung der Bestellungen auf Genauigkeit vor der Übergabe.

Skills

Kommunikationsfähigkeiten

Interpersonelle Fähigkeiten

Organisationsfähigkeiten

Fähigkeit, Bestellungen genau aufzunehmen

Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten

Job description

Join to apply for the Team Member: Service Champion (CA) role at Alvarado Restaurant Nation

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Position Mission:

The mission of the Team Member Service Champion is to deliver exceptional customer service and maintain a clean, welcoming environment for all guests. This role is critical in ensuring customer satisfaction by providing friendly, accurate, and efficient service both in-store and through the drive-thru, while upholding the cleanliness and operational standards of the restaurant.

Responsibilities Include

• Extend a friendly greeting to every customer.
• Accurately take and repeat orders.
• Handle customer payment with care and integrity.
• Count correct change or process a credit card accurately.
• Meet speed targets for drive-thru service.
• Triple-check every order for accuracy.
• Be an expert on the menu and answer customer inquiries.
• Clean restrooms and dining rooms regularly.
• Clean and stock the drink and condiment stations.
• Check the parking lot for trash and ensure it is clean.

Required Skills, Knowledge And Abilities

• Excellent communication and interpersonal skills.
• Ability to provide a friendly and welcoming atmosphere for customers.
• Ability to accurately take and repeat orders.
• Ability to work in a fast-paced environment.
• Strong organizational skills to ensure cleanliness and order accuracy.
• Familiarity with the menu to assist customers with inquiries.
• Understanding of basic cleaning and maintenance practices.

Pay Rate

Minimum wage varies based on job location and is determined by each locale.

• California: $20.00-$20.25/hourly
• Los Angeles: $20.00-$20.25/hourly

Physical Demands

• Withstand temperatures of 0°F or less and 100°F or more.
• Move throughout the restaurant for extended periods (up to 10-12 hours per day).
• Move 50 lbs. for distances of up to 10 feet.
• Balance and move up to 25 lbs. for distances of up to 50 feet.
• Respond to team members' and guests' requests in a loud environment.
• Stand, walk, sit, handle objects, reach, climb stairs, and perform various physical activities.
• Specific vision abilities required: close, distance, color, peripheral, depth perception, and focus adjustment.

The duties of this position may change from time to time. Alvarado Restaurant Nation reserves the right to modify duties and responsibilities at its discretion. This description is intended to outline the general level of work and is not all-inclusive.

Alvarado Restaurant Nation is proud to be an Equal Opportunity Employer, supporting minorities, women, protected veterans, and individuals with disabilities. We do not discriminate based on gender identity or sexual orientation.