Team Member: Service Champion (CA)

Alvarado Restaurant Nation; California (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Teammitglied-Service-Champion, der außergewöhnlichen Kundenservice bietet und eine saubere, einladende Umgebung aufrechterhält. In dieser Rolle sind Sie entscheidend für die Kundenzufriedenheit, indem Sie freundlichen und effizienten Service sowohl im Restaurant als auch im Drive-Thru bieten. Sie werden dafür verantwortlich sein, Bestellungen genau zu erfassen, die Sauberkeit zu gewährleisten und eine freundliche Atmosphäre zu schaffen. Wenn Sie in einem dynamischen Umfeld arbeiten möchten, in dem Ihre Fähigkeiten geschätzt werden, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Exzellente Kommunikations- und zwischenmenschliche Fähigkeiten erforderlich.
• Fähigkeit, eine freundliche Atmosphäre zu schaffen.

Responsibilities

• Freundliche Begrüßung jedes Kunden und genaue Bestellannahme.
• Reinigung und Pflege des Restaurants und der Einrichtungen.

Skills

Kommunikationsfähigkeiten

Interpersonelle Fähigkeiten

Organisationsfähigkeiten

Schnelle Arbeitsweise

Menükenntnis

Job description

Join to apply for the Team Member: Service Champion (CA) role at Alvarado Restaurant Nation.

Position Mission: The mission of the Team Member Service Champion is to deliver exceptional customer service and maintain a clean, welcoming environment for all guests. This role is critical in ensuring customer satisfaction by providing friendly, accurate, and efficient service both in-store and through the drive-thru, while upholding the cleanliness and operational standards of the restaurant.

Responsibilities Include:

1. Extend a friendly greeting to every customer.
2. Accurately take and repeat orders.
3. Handle customer payment with care and integrity.
4. Count correct change or process a credit card accurately.
5. Meet speed targets for drive-thru service.
6. Triple-check every order for accuracy.
7. Be an expert on the menu and answer customer inquiries.
8. Clean restrooms and dining rooms regularly.
9. Clean and stock the drink and condiment stations.
10. Check the parking lot for trash and ensure it is clean.

Required Skills, Knowledge And Abilities:

1. Excellent communication and interpersonal skills.
2. Ability to provide a friendly and welcoming atmosphere for customers.
3. Ability to accurately take and repeat orders.
4. Ability to work in a fast-paced environment.
5. Strong organizational skills to ensure cleanliness and order accuracy.
6. Familiarity with the menu to assist customers with inquiries.
7. Understanding of basic cleaning and maintenance practices.

Pay Rate: Minimum wage varies based on job location and is determined by each locale.

• California: $20.00-$20.25/hourly
• Los Angeles: $20.00-$20.25/hourly

Physical Demands:

• Withstand temperatures of 0°F or less and 100°F or more.
• Move throughout the restaurant for extended periods (up to 10-12 hours per day).
• Move up to 50 lbs. for distances of up to 10 feet.
• Balance and move up to 25 lbs. for distances of up to 50 feet.
• Respond to requests in a loud environment.
• Stand, walk, sit, use hands and fingers to handle objects.
• Reach, climb stairs, balance, stoop, kneel, crouch or crawl.
• Talk or hear; taste or smell.
• Specific vision abilities: close, distance, color, peripheral, depth perception, focus.

Note: Duties may change; the position is descriptive and not all-inclusive.

Alvarado Restaurant Nation is an Equal Opportunity Employer and does not discriminate based on gender identity or sexual orientation.