Team Member, Petsense

Petsense by Tractor Supply; Sevierville (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Team Member to join their dynamic team. This role is essential for delivering exceptional customer service and supporting sales initiatives while ensuring the safety and well-being of live animals. You will engage with customers, operate cash registers, and maintain merchandise, all in a lively and rewarding environment. If you have a passion for pets and enjoy working in a team-oriented atmosphere, this position offers a fantastic opportunity to grow and thrive in the retail space. Join a company that values its team members and provides comprehensive benefits to support your career and well-being.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

Tuition Reimbursement

Family Planning Resources

Qualifications

• No experience required; retail and/or pet knowledge preferred.
• High school diploma preferred but not required.

Responsibilities

• Interact with customers and team members while providing legendary service.
• Operate cash register and assist customers with purchases.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Basic Computer Skills

Pet Knowledge

Education

High School Diploma or Equivalent

Job description

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Join to apply for the Team Member, Petsense role at Petsense by Tractor Supply

Overall Job Summary

This position is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, it is essential that you be available, flexible, adaptable and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
• Support selling initiatives (TEAM):
• Thank the Customer
• Engage with the customer and/or pet
• Advise on products or services
• Make it Memorable
• Perform a combination of duties during 95% of your day, including:
• Operate cash register/computer following cash handling procedures
• Merchandise recovery
• Participate in freight process
• Complete Plan-o-gram procedures
• Assemble merchandise
• Perform janitorial duties
• Execute price changes/markdowns
• Assist customers with loading purchases
• Ensure the safety and well-being of live animals
• Complete all documentation related to these duties

Additional duties may be assigned as needed.

Required Qualifications

Experience: No experience required; retail and/or pet/live animal knowledge is preferred.

Education: High school diploma or equivalent is preferred but not required. Must be able to read, write, and count accurately.

Preferred Knowledge, Skills, or Abilities

• Pet/Live Animal, pet food, pet product knowledge is strongly preferred.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Working Conditions

• Generally indoor environment with moderate noise.
• Hard surfaces like concrete and asphalt; adequate lighting and temperature.
• Work shifts typically no less than 4 hours, may exceed 8 hours.
• Adhere to safety guidelines to promote a safe work environment.

Physical Requirements

• This is a non-sedentary position requiring movement throughout the store and outdoor areas.
• Operate equipment safely and efficiently.
• Occasionally lift or reach merchandise overhead.
• Stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders frequently.
• Move throughout the store for entire shifts.
• Access all store areas safely.
• Operate store equipment and process information accurately.
• Transfer merchandise weighing up to 50 pounds.

Disclaimer

This job description provides an overview of responsibilities and is not exhaustive. All duties should be performed as assigned by supervisors.

Company Info

At Tractor Supply and Petsense, our Team Members are key to our success. We offer comprehensive benefits including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Benefits vary by role and eligibility.