Team Member, Petsense

Petsense by Tractor Supply; Greeneville (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is looking for enthusiastic Team Members to engage with customers and provide exceptional service. This role involves supporting selling initiatives, operating cash registers, and ensuring the well-being of live animals. Ideal candidates will possess strong communication skills and a passion for pets. Join a company that values work-life balance and offers comprehensive benefits, including medical and tuition reimbursement. If you're ready to make a positive impact in a dynamic environment, this could be the perfect opportunity for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

Tuition Reimbursement

Family Planning Resources

Qualifications

• No experience required; retail or pet/live animal knowledge preferred.
• High school diploma or equivalent preferred; reading, writing, and counting skills required.

Responsibilities

• Interact with customers and team members while providing legendary customer service.
• Support selling initiatives and perform assigned tasks throughout the day.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Basic Computer Skills

Interpersonal Skills

Education

High School Diploma or Equivalent

Job description

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This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, it is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

1. Maintain regular and predictable attendance.
2. Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
3. Support selling initiatives (TEAM):
   • Thank the Customer
   • Engage with the customer and/or pet
   • Advise on products or services
   • Make it Memorable
4. Perform a combination of duties during 95% of your day, including:
   • Operate cash register/computer following cash handling procedures
   • Merchandise recovery
   • Participate in freight process
   • Complete Plan-o-gram procedures (merchandising, sets, resets)
   • Assemble merchandise
   • Perform janitorial duties
   • Execute price changes/markdowns
   • Assist customers with loading purchases
   • Ensure the safety and well-being of live animals, including sanitizing and maintaining tanks
   • Complete all related documentation
5. Other duties as assigned.

Required Qualifications

Experience: No experience required; retail or pet/live animal knowledge is preferred.

Education: High school diploma or equivalent preferred; reading, writing, and counting skills required.

Preferred knowledge, skills, or abilities

• Pet/live animal, pet food, and product knowledge
• Strong communication and problem-solving skills
• Basic computer skills
• Interpersonal skills and ethical conflict resolution

Working Conditions

• Indoor environment with moderate noise
• Hard surfaces, adequate lighting and temperature
• Shifts generally no less than 4 hours, may exceed 8 hours
• Promote safety and adhere to safety guidelines

Physical Requirements

• Non-sedentary position requiring movement throughout the store and outdoors
• Operate equipment safely and efficiently
• Occasionally lift or reach overhead
• Stand, kneel, twist, crouch, squat, bend, stoop, climb ladders
• Move throughout the store for entire shift
• Access all store areas safely
• Operate store equipment and complete documentation accurately
• Transfer merchandise weighing up to 50 pounds
• Complete training and certification requirements

Disclaimer

This overview is not exhaustive. All duties should be performed as assigned by the supervisor.

Company Info

At Tractor Supply and Petsense, our Team Members are our success. We offer comprehensive benefits including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Eligibility varies by role and individual circumstances.

Already a Team Member?

Apply or refer a friend through our internal portal.

Our Mission and Values guide us in providing legendary service and fostering a positive culture. We support work-life balance and career growth. Join us at Tractor Supply and Petsense for a rewarding career opportunity.