Team Member, Petsense

Petsense by Tractor Supply; Leland (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Team Member to join their dynamic environment. This role is essential for delivering exceptional customer service while supporting selling initiatives and ensuring the well-being of live animals. As a Team Member, you will engage with customers, operate store equipment, and perform various duties to create memorable experiences. With flexible hours and a focus on teamwork, this position offers an exciting opportunity to grow within a supportive workplace that values its employees. Join a team where your contributions make a real difference in the lives of pets and their owners.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

Tuition Reimbursement

Family Planning Resources

Qualifications

• No experience required; retail and/or pet knowledge preferred.
• Ability to read, write, and count accurately is essential.

Responsibilities

• Interact with customers and team members, providing legendary customer service.
• Operate cash register, assist customers, and ensure safety of live animals.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Basic Computer Skills

Pet Knowledge

Education

High School Diploma or Equivalent

Job description

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Overall Job Summary

This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, you must be available, flexible, adaptable, and service-oriented, capable of fulfilling all the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts, including varied hours, days, nights, weekends, and overtime as needed.
• Support selling initiatives (TEAM):
  • Thank the customer
  • Engage with the customer and/or pet
  • Advise on products or services
  • Make the experience memorable
• Perform a variety of duties including:
  • Operate cash register/computer following established procedures
  • Merchandise recovery and assembly
  • Participate in freight processing and merchandising resets
  • Perform janitorial duties and execute price changes/markdowns
  • Assist customers with loading purchases
  • Ensure the safety and well-being of live animals, including sanitizing tanks and caring for animals
  • Complete all related documentation
• Perform other duties as assigned.

Required Qualifications

Experience: No experience required; retail and/or pet/live animal knowledge is preferred.

Education: High school diploma or equivalent preferred, but not required. Ability to read, write, and count accurately is essential.

Preferred Knowledge, Skills, or Abilities

• Pet/live animal, pet food, and pet product knowledge
• Strong communication and problem-solving skills
• Basic computer skills
• Interpersonal skills and ethical conflict resolution

Working Conditions

• Indoor environment with moderate noise; outdoor areas on hard surfaces
• Shifts typically no less than 4 hours, possibly exceeding 8 hours
• Adherence to safety guidelines

Physical Requirements

• Non-sedentary role requiring movement throughout the store and outdoor areas
• Ability to lift or reach overhead, frequently stand, kneel, crouch, and climb ladders
• Operate store equipment safely and accurately
• Move merchandise and live animals weighing up to 50 pounds
• Complete training and certification as required

Disclaimer

This overview is not comprehensive; duties are assigned by supervisors as needed.

Company Info

At Tractor Supply and Petsense, our Team Members are central to our success. We offer a comprehensive benefits package including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Benefits vary by role and eligibility.