Team Member, Petsense

Petsense by Tractor Supply; Jacksonville (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player is seeking a dedicated Team Member to join their dynamic team. In this role, you will engage with customers, support selling initiatives, and ensure a memorable shopping experience for pet lovers. You will operate cash registers, assist with merchandise, and maintain the well-being of live animals. This is a fantastic opportunity for someone looking to grow in the retail sector while making a positive impact on customers and their pets. If you are adaptable, service-oriented, and passionate about animals, this position is perfect for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

Tuition Reimbursement

Family Planning Resources

Qualifications

• No experience required; retail experience preferred.
• Must be able to read, write, and count accurately.

Responsibilities

• Interact with customers and team members while providing legendary service.
• Support selling initiatives and perform assigned tasks throughout the day.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Basic Computer Skills

Interpersonal Skills

Education

High School Diploma or Equivalent

Job description

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Overall Job Summary

This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, it is essential that you be available, flexible, adaptable, and service-oriented, capable of fulfilling the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as needed.
• Support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise on products or services
  • Make the experience Memorable
• Perform a combination of duties during 95% of the day, including:
  • Operate cash register/computer following cash handling procedures
  • Merchandise recovery
  • Participate in freight process
  • Complete Plan-o-gram procedures
  • Assemble merchandise
  • Perform janitorial duties
  • Execute price changes/markdowns
  • Assist customers with loading purchases
  • Ensure the safety and well-being of live animals, including sanitizing and maintaining holding tanks
  • Complete all documentation related to these duties
• Perform other duties as assigned.

Required Qualifications

Experience: No experience required; retail experience and/or pet/live animal knowledge preferred.

Education: High school diploma or equivalent preferred, but not required. Must be able to read, write, and count accurately.

Preferred Knowledge, Skills, or Abilities

• Pet/live animal, pet food, and pet product knowledge preferred.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Working Conditions

• Indoor environment with moderate noise; outdoor lots with hard surfaces.
• Work shifts generally no less than 4 hours, may exceed 8 hours.
• Maintain a safe and productive work environment following safety guidelines.

Physical Requirements

• Non-sedentary position requiring movement throughout the store and outdoor areas.
• Ability to lift or reach merchandise overhead occasionally.
• Frequent standing, kneeling, twisting, crouching, squatting, bending, stooping, and climbing ladders.
• Ability to move throughout the store for entire shift.
• Operate store equipment safely and efficiently.
• Ability to read, write, and count accurately for documentation.
• Move and transfer merchandise and live animals weighing up to 50 pounds.
• Complete all training and certification requirements.

Disclaimer

This overview is not comprehensive; perform all duties as assigned by your supervisor.

Company Info

At Tractor Supply and Petsense, our Team Members are central to our success. We offer a comprehensive benefits package, including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Benefits vary by role and eligibility.