Team Member, Petsense

Petsense by Tractor Supply; Duncan (OK); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company dedicated to providing exceptional service and support to customers and their pets. As a Team Member, you'll engage with customers, assist with their needs, and ensure a memorable shopping experience. This role offers the chance to work in a dynamic environment where teamwork and customer satisfaction are paramount. With opportunities for growth and a commitment to work-life balance, you'll thrive in a supportive atmosphere that values your contributions. If you're passionate about pets and customer service, this is the perfect opportunity for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

Tuition Reimbursement

Family Planning Resources

Qualifications

• No experience required; retail experience preferred.
• Must be able to read, write, and count accurately.

Responsibilities

• Interact with customers and team members, providing excellent service.
• Operate cash register and assist customers with purchases.
• Ensure the safety and well-being of live animals.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Basic Computer Skills

Education

High School Diploma or Equivalent

Job description

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This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing excellent customer service.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, you must be available, flexible, adaptable, and service-oriented. You should be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts, including varied hours, days, nights, weekends, and overtime as needed.
• Support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise on products or services
  • Make the experience Memorable
• Perform a combination of duties during 95% of your day, including:
  • Operate cash register/computer following established cash handling procedures
  • Recover merchandise
  • Participate in freight process
  • Complete Plan-o-gram procedures (merchandising, sets, resets)
  • Assemble merchandise
  • Perform janitorial duties
  • Execute price changes/markdowns
  • Assist customers with loading purchases
  • Ensure the safety and well-being of live animals, including sanitizing tanks and caring for animals as required
  • Complete all related documentation
• Perform other duties as assigned.

Required Qualifications

Experience: No experience required; retail experience and/or pet/live animal knowledge is preferred.

Education: High school diploma or equivalent is preferred but not required. Must be able to read, write, and count accurately.

Preferred knowledge, skills, or abilities

• Pet/live animal, pet food, and pet product knowledge is preferred.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Working Conditions

• Generally indoor environment with moderate noise.
• Hard surfaces (concrete, asphalt) with adequate lighting and temperature.
• Shifts generally no less than 4 hours and may exceed 8 hours.
• Promote a safe, productive environment and adhere to safety guidelines.

Physical Requirements

• This is a non-sedentary position requiring movement throughout the store and outdoor areas.
• Operate equipment safely and efficiently.
• Occasionally lift or reach merchandise overhead.
• Stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders frequently.
• Move throughout the store for entire shifts.
• Access all store areas safely.
• Operate store equipment including computers and cash registers.
• Read, write, and count accurately for documentation.
• Communicate effectively with team members and customers.
• Process merchandise through the POS system.
• Lift and transfer items up to 50 pounds.
• Complete all required training and certifications.

Disclaimer

This overview is not exhaustive. All duties should be performed as assigned by supervisors.

Company Info

At Tractor Supply and Petsense, our Team Members are our top priority. We offer comprehensive benefits including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Benefits vary by role and eligibility.

Already a Team Member?

Apply or refer a friend through our internal portal.

Our Mission and Values guide our culture and decisions. We believe in work-life balance and supporting our Team Members' well-being.

We are committed to providing legendary service and offer clear growth opportunities. Your opportunity is out here at Tractor Supply and Petsense.

Nearest Major Market: Lawton
Nearest Secondary Market: Oklahoma