Team Member, Petsense

Petsense by Tractor Supply; Cleveland (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Team Member, where you will play a vital role in delivering exceptional customer service and supporting sales initiatives. This entry-level position offers a dynamic work environment, engaging with customers and their pets while ensuring the well-being of live animals. Enjoy a variety of tasks from operating registers to participating in merchandise recovery. With flexible hours and a supportive team, this role is perfect for those looking to grow in the retail industry. Comprehensive benefits and opportunities for advancement await you in this exciting position.

Benefits

Health Coverage

Life and Disability Insurance

Paid Leave

Tuition Reimbursement

Family Planning Resources

Qualifications

• No experience required; retail and pet knowledge preferred.
• Ability to read, write, and count accurately is essential.

Responsibilities

• Interact with customers and team members while providing legendary service.
• Operate cash register and assist customers with loading purchases.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Basic Computer Skills

Education

High School Diploma or Equivalent

Job description

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Overall Job Summary

This position is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, it is essential that you be available, flexible, adaptable and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
• Support selling initiatives (TEAM):
• Thank the Customer
• Engage with the customer and/or pet
• Advise on products or services
• Make it Memorable
• Perform a combination of duties during 95% of your day, including:
• Operate cash register/computer following cash handling procedures
• Recovery of merchandise
• Participate in freight process
• Complete Plan-o-gram procedures
• Assemble merchandise
• Perform janitorial duties
• Execute price changes/markdowns
• Assist customers with loading purchases
• Ensure the safety and well-being of live animals, sanitize tanks, and care for animals as required
• Complete all related documentation

Other duties may be assigned as needed.

Required Qualifications

Experience: No experience required. Retail and/or pet/live animal knowledge is preferred.

Education: High school diploma or equivalent preferred; ability to read, write, and count accurately is essential.

Preferred Knowledge, Skills, or Abilities

• Pet/live animal, pet food, pet product knowledge
• Strong communication and problem-solving skills
• Basic computer skills
• Interpersonal skills and ethical issue resolution

Working Conditions

• Indoor environment with moderate noise
• Hard surface floors; adequate lighting and temperature
• Shifts typically range from 4 to over 8 hours, varying by store
• Adhere to safety guidelines to promote a safe environment

Physical Requirements

• Non-sedentary role requiring mobility throughout the store and outdoors
• Ability to lift or reach overhead, move, and transfer merchandise up to 50 pounds
• Constant standing, kneeling, bending, and climbing
• Operate store equipment safely and efficiently
• Complete all training and certification requirements

Disclaimer

This overview is not exhaustive; all duties are performed as assigned by supervisors.

Company Info

At Tractor Supply and Petsense, our Team Members are key to our success, supported by comprehensive benefits including health coverage, life and disability insurance, paid leave, tuition reimbursement, and family planning resources.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Retail