Team Member, Petsense

Petsense by Tractor Supply; Claremore (OK); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Team Member to join their dynamic retail environment. This role focuses on delivering exceptional customer service while supporting various selling initiatives. The ideal candidate will thrive in a fast-paced setting, engaging with customers and ensuring the well-being of live animals. With flexible shifts and opportunities for growth, this position offers a chance to be part of a team that values its members and promotes a safe and enjoyable workplace. If you have a passion for pets and enjoy working with people, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

Tuition Reimbursement

Family Planning Resources

Qualifications

• No experience required; retail and/or pet knowledge preferred.
• Ability to read, write, and count accurately is required.

Responsibilities

• Interact with customers and team members, providing legendary service.
• Operate cash register and assist customers with purchases.

Skills

Customer Service

Communication Skills

Problem-Solving Skills

Basic Computer Skills

Pet Knowledge

Education

High School Diploma or Equivalent

Job description

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Overall Job Summary

This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, it is essential to be available, flexible, adaptable, and service-oriented. You must be able to fulfill the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts, including varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise on products or services
  • Make it Memorable
• Perform a combination of duties during 95% of your day, including:
  • Operate cash register/computer following cash handling procedures
  • Recovery of merchandise
  • Participate in freight process
  • Complete Plan-o-gram procedures (merchandising, sets, resets)
  • Assemble merchandise
  • Perform janitorial duties
  • Execute price changes/markdowns
  • Assist customers with loading purchases
  • Ensure the safety and well-being of live animals, sanitize and maintain holding tanks
  • Complete all related documentation
• Perform other duties as assigned.

Required Qualifications

• Experience: No experience required; retail and/or pet/live animal knowledge preferred.
• Education: High school diploma or equivalent preferred; ability to read, write, and count accurately is required.

Preferred Knowledge, Skills, or Abilities

• Pet/Live Animal, pet food, pet product knowledge preferred.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically with minimal conflict.

Working Conditions

• Indoor environment with moderate noise.
• Hard surface floors; adequate lighting and temperature.
• Shifts generally no less than 4 hours, may exceed 8 hours.
• Promote a safe work environment and adhere to safety guidelines.

Physical Requirements

• Non-sedentary; ability to move throughout the store and outdoor areas quickly and safely.
• Operate equipment safely and efficiently.
• Occasionally lift or reach overhead.
• Stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders frequently.
• Move throughout the store for entire shift.
• Safely access all store areas.
• Operate store equipment and complete documentation accurately.
• Process information through POS system.
• Move merchandise and live animals up to 50 pounds.
• Complete training and certification as required.

Disclaimer

This overview is not comprehensive. All duties should be performed as assigned by the supervisor.

Company Info

At Tractor Supply and Petsense, our Team Members are our success. We offer a comprehensive benefits package, including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Eligibility varies by role and individual plan requirements.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Retail

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