Team Member, Petsense

Petsense by Tractor Supply; Owens Cross Roads (AL); On-site; USD 25,000 - 30,000; Full time

Job summary

A leading company in the pet retail industry is seeking a Team Member to provide exceptional customer service and support sales initiatives. This role involves various responsibilities, including operating the cash register, assisting customers, and ensuring the care of live animals. Ideal candidates will possess strong communication skills and a willingness to learn about pet products. Comprehensive benefits are offered, making this an excellent opportunity for those looking to start their career in retail.

Benefits

Medical, dental, and vision insurance

Paid parental leave

Tuition reimbursement

Family planning resources

Qualifications

• No experience required; retail and pet/live animal knowledge preferred.
• Must be able to read, write, and count accurately.

Responsibilities

• Interact with customers and team members, supporting selling initiatives.
• Operate cash register, recover merchandise, and assist customers.
• Ensure safety and care of live animals.

Skills

Communication

Problem-solving

Interpersonal skills

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

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Overall Job Summary

This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.

Essential Duties and Responsibilities (Min 5%)

As a Team Member, it is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts with the ability to work varied hours, days, nights, weekends, and overtime as needed.
• Support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise on products or services
  • Make it Memorable
• Perform a variety of duties during 95% of the day, including:
  • Operate cash register/computer following cash handling procedures
  • Recover merchandise
  • Participate in freight process
  • Complete Plan-o-gram procedures
  • Assemble merchandise
  • Perform janitorial duties
  • Execute price changes/markdowns
  • Assist customers with loading
  • Ensure safety and care of live animals, sanitize tanks, and maintain animal care
  • Complete all related documentation
• Perform other duties as assigned.

Required Qualifications

• Experience: No experience required; retail and pet/live animal knowledge preferred.
• Education: High school diploma or equivalent preferred, but not required. Must be able to read, write, and count accurately.

Preferred Knowledge, Skills, or Abilities

• Pet/live animal, pet food, pet product knowledge preferred.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Working Conditions

• Indoor environment with moderate noise; outdoor areas are hard surfaces.
• Shifts generally no less than 4 hours, possibly exceeding 8 hours.
• Maintain a safe, productive environment following safety guidelines.

Physical Requirements

• Non-sedentary; ability to move quickly and safely throughout the store and outdoors.
• Operate equipment safely and efficiently.
• Occasionally lift or reach overhead.
• Stand, kneel, twist, crouch, squat, bend, stoop, climb ladders.
• Move throughout the store during entire shift.
• Access all store areas safely.
• Operate store equipment and process information accurately.
• Transfer merchandise weighing up to 50 pounds.
• Complete required training and certification.

Disclaimer

This overview is not comprehensive; duties may be assigned by supervisors.

Company Info

At Tractor Supply and Petsense, our Team Members are vital to our success, and we offer comprehensive benefits including medical, dental, vision, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources.