Team Member Experience Manager

Clayton Homes; Tennessee; Hybrid; USD 75,000 - 120,000; Full time

Job summary

Clayton Homes is seeking a TMX Manager to lead site-level HR programs, including recruitment, onboarding, engagement, and payroll processes. You will partner with facility leadership to improve retention and performance while ensuring compliance with employment laws.

The role requires strong leadership, analytical skills, and the ability to coach leaders across all organizational levels. Full-time role with comprehensive benefits in a manufacturing environment.

Qualifications

• Bachelor’s degree required; HR certification preferred.
• 5+ years of progressive HR experience.
• 2+ years of HR leadership experience.
• Strong knowledge of employment law and employee relations.
• Ability to influence and coach leaders.
• Strong attention to detail and confidentiality.
• Experience with HR Payroll/ Timekeeping systems.
• Microsoft Word and Excel experience.
• Trustworthy with highly confidential information.
• Effective communication with all levels of the organization.

Responsibilities

• Oversee Team Member Experience (TMX) site programs and processes.
• Partner with plant leadership to strengthen engagement and retention.
• Advise on compliance, employee relations, and talent development.
• Lead HR function alignment with home office strategy.
• Implement and communicate HR policies and procedures.
• Oversee HR programs: relations, investigations, HRIS, payroll, benefits, recruitment & onboarding.
• Analyze HR data and KPIs to guide decisions and action planning.
• Define facility vision for a world class TMX.
• Support Organizational Development programs and leadership development.

Skills

Leadership

Employee relations

Influence & coaching

Regulatory knowledge

Communication

Confidentiality

HR analytics

Payroll/timekeeping

HRIS usage

Policy development

Education

Bachelor’s degree

Tools

HRIS

Payroll systems

Microsoft Word

Microsoft Excel

Job description

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices and creating a world-class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey – building, selling, financing, and insuring homes. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

TMX Manager Position Summary

Oversees all Team Member Experience (TMX) site-level programs and processes, including recruiting and hiring, onboarding and orientation, job skills training, engagement and retention initiatives, performance management, employment practices, benefits and salary administration, and payroll/attendance processes, to support achievement of key performance indicators such as team member engagement, turnover, retention, and talent development. Serves as a key member of the facility leadership team, fostering relationships and influencing positive outcomes across the facility.

Duties / Responsibilities

• Partner with plant leadership (GM, PM) to strengthen engagement, improve retention, and cultivate a culture of recognition and inclusion.
• Advise facility leaders on compliance, employee relations, performance management, and talent development to support sound decision-making.
• Lead the facility’s HR function in alignment with home office strategy; coach and develop HR team members to ensure operational excellence.
• Implement and communicate HR policies and standard operating procedures, ensuring adherence to federal, state, and local employment regulations.
• Oversee core HR programs, including employee relations, investigations, HRIS and payroll processes, benefits and compensation, recruitment and onboarding, and training and development initiatives.
• Analyze HR data and KPIs to identify trends, guide decision-making, and support action planning.
• Partner with leadership to define the facility’s vision for a World Class Team Member Experience; guide goal-setting and align HR initiatives to support that vision.
• Support the delivery of Organizational Development programs such as Survey Review and Action Planning and Leadership Development initiatives.
• Train and coach leaders on setting expectations, reinforcing praise and recognition practices, and addressing performance concerns effectively.

Qualifications

• Bachelor’s degree required; HR certification preferred
• 5+ years of progressive HR experience
• 2+ years of HR leadership experience
• Strong knowledge of employment law and employee relations
• Ability to influence and coach leaders
• Strong attention to detail and confidentiality
• Experience with HR Payroll/ Timekeeping systems
• Microsoft Word and Excel experience
• Trustworthy – capable of handling and maintaining highly confidential information
• Must be able to communicate effectively and constructively with all levels in the organization

Physical Requirements

• Must be able to lift and carry up to 50 lbs.
• Work may require stooping, bending, crouching, crawling, pushing, and / or pulling
• Must be able to communicate with others via phone, email, and in person.
• Must be able to exchange accurate information with others.
• Work environment is not temperature controlled and may result in exposure to extreme temperatures.
• Work primarily involves sitting / standing, up to 4 hours at a time.

Why Clayton?

Full-time team members have the flexibility to create their own health, dental, and vision benefits package.

Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals.

Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.

As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.

At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.

Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Business Unit - B00018 Clayton Manufacturing

The Clayton story began in 1956 with a simple but powerful mission – helping more hardworking families across America achieve homeownership.

Clayton is committed to Opening Doors to a Better Life. We are a leading single family, values driven home builder dedicated to attainable housing, sustainable practices, and creating a world class experience for customers and team members. Our company portfolio includes a broad offering of attainable housing, and as a vertically integrated home builder, we are uniquely positioned to serve customers through every stage of the homeownership journey building, selling, financing, and insuring homes.

Our success is in our team members – join our team and see how you can help us build a better tomorrow. As a shared service, Home Team team members support many functions across the Clayton enterprise. The Home Team includes wellbeing, internal audit, accounting/finance, marketing, legal, campus operations, and more. We believe our strength is our people. That's why we invest in opportunities for our team members to personally and professionally grow. As a leader in modern and attainable housing, Clayton is committed to delivering forward-looking technology solutions. With a dedicated team of over 500 technology professionals, we continue to evolve and innovate, ensuring we remain at the forefront of our industry. Our collaborative and innovative culture encourages team members to grow to their full potential. Our focus on team member experience, development and engagement is paramount, offering career pathing and leadership development opportunities to foster growth and success within our organization.

Clayton Home Building Group has more than 12,000 team members across the United States, and built more than 59,000 homes last year. Home Building Group makes the dream of homeownership a reality every single day, delivering quality-built homes at an attainable price.

We are dedicated to a world-class team member experience, environmentally responsible building practices and helping provide attainable housing for all. This business unit is comprised of Clayton Manufacturing, Clayton Supply, and Clayton Properties Group. With 2,900+ team members and 400+ Retail locations nationwide, our home consultants create a world-class home buying experience by assisting customers in identifying a floor plan, selecting options, and coordinating the construction process. Clayton Retail sells more than 25,000 homes annually, as we strive to help customers achieve homeownership across America.