Team Member - Clean Express Auto Wash

Express Wash Concepts LLC; Cleveland (OH); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Pay raises with training

Recognition programs

Ongoing training and professional dev

Unlimited Wash Club membership

50% off retail items

Company-provided uniforms

Paid vacation

Job summary

Express Wash Concepts LLC is hiring a Team Member at the Clean Express Auto Wash in Cleveland. You will focus on delivering exceptional customer service, engaging potential customers, and presenting monthly Unlimited Wash Club packages.

This role offers opportunities for advancement and a clear growth path within a fast-growing company. Candidates should be able to work flexible hours, including weekends, and enjoy a fast-paced outdoor work environment.

Qualifications

• Proven ability to provide exceptional customer service.
• Ability to engage customers and upsell monthly Unlimited Wash Club packages.
• Comfort with presenting products and benefits to customers.

Responsibilities

• Provide exceptional customer service and actively engage with customers.
• Present monthly unlimited wash packages and upsell products to existing customers.
• Greet customers and exceed expectations with strong first impressions.
• Maintain quality control checks and follow safety protocols.
• Address customer escalations calmly and professionally.
• Operate basic retail equipment (computer, POS) and learn wash process and equipment.
• Learn our membership benefits and promote them during interactions.
• Perform other duties as required.

Skills

Customer service

Sales

Education

High School Diploma or equivalent

Job description

Location

18170 Bagley Rd, Cleveland, Ohio, 44130

Job Description

Ready to turn a job into a career? Join one of the fastest-growing companies in the region, starting at $15.00/hour with opportunities to advance and succeed.

As part of Express Wash Concepts, one of the region's fastest-growing and award-winning companies, we offer more than just a job - we provide a path to growth and success. Whether you're starting your career or looking to take it to the next level, we're here to support your journey.

At Clean Express Auto Wash, we're more than just a car wash-we're committed to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to our communities. Most importantly, we empower our team members with a clear roadmap for growth, offering opportunities to advance from Team Member to leadership roles and beyond.

Why You'll Love Working Here

• Pay increases tied to training and skill development
• Recognition programs
• Ongoing training and professional development
• Unlimited Wash Club membership
• 50% off retail items
• Company-provided uniforms
• Paid vacation (per Employee Manual)

Where Clean Cars Begin: Your Role

As a Team member, you will focus on providing exceptional customer service and focus sales efforts by engaging potential customers and presenting monthly unlimited car wash packages and upselling products to existing customers! Your workday will also consist of, but not be limited to:

• Educating our customers on the benefits of our Unlimited Wash Club
• Greet and exceed customer expectations through long-lasting first impressions.
• Active engage with customers pre/post wash to ensure 100% satisfaction.
• Maintain quality assurance through accurate Quality Control checks.
• Comply with all safety protocols and standard operating procedures.
• Properly address all customer escalations in a calm and collected manner.
• Understanding and operate basic functional retail equipment (computer, POS, etc.)
• Pitch our membership when interacting with new customers.
• Learn the wash process and equipment to expand the knowledgebase.
• Perform other related duties as required and assigned.

What You'll Need to Shine

• High school diploma or equivalent, or current enrollment.
• Ability to work flexible hours, including weekends.
• Stand and move throughout the site for the entire shift in a fast-paced environment.
• Work outdoors in all weather conditions.
• Lift up to 25 lbs. consistently and up to 50 lbs. occasionally.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.

Equal Employment Opportunity

Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.