Team Leader I - Clean Express Auto Wash

Express Wash Concepts LLC; Parma (OH); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

401(k) with company match

Unlimited Wash Club

Paid vacation

Educational reimbursement

Continuous training

Job summary

Express Wash Concepts LLC is seeking a Team Leader in Parma, OH to oversee daily site operations, lead a small team, and drive exceptional customer service. You will promote our Unlimited Wash Club, support sales growth, and ensure high-quality results while maintaining a safe, inviting environment.

The role offers on-site work with flexible hours, training, and opportunities to advance within a fast-growing express wash network.

Qualifications

• Be ready to lead a team and drive customer satisfaction.
• Experience in sales or customer service is beneficial.
• Willingness to work flexible hours, including weekends.
• Present a professional appearance and a positive, coachable attitude.

Responsibilities

• Lead the site team to deliver fast, friendly customer service and maintain quality standards.
• Educate customers about our Unlimited Wash Club and drive membership growth.
• Support sales growth and ensure high standards in daily operations.
• Greet customers, handle inquiries, and address escalations calmly and effectively.
• Oversee basic retail tasks and ensure safety procedures are followed.

Skills

Leadership

Customer service

Sales experience

Flexibility

Professional appearance

Education

High school diploma or equivalent

Job description

Location

5720 Broadview Road, Parma, Ohio, 44134

Job Description

Ready to master the art of team leadership? Join our team and start earning $17.50 per hour! Let your leadership journey begin with us! As part of Express Wash Concepts, one of the region's fastest-growing and award-winning companies, we offer more than just a job – we provide a path to growth and success. Whether you're starting your career or looking to take it to the next level, we're here to support your journey. At Clean Express Auto Wash, we're more than just a car wash—we're committed to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to our communities. Most importantly, we empower our team members with a clear roadmap for growth, offering opportunities to advance from Team Leader to leadership roles and beyond.

Why You'll Love Working Here

Continuous training: Invest in your development with ongoing training.

Secure future: 401k plan with a company match of up to 4%.

Unlimited Wash Club Membership.

Supplied uniforms: Professional appearance with high-quality uniforms.

Paid vacation: Take well-deserved breaks as outlined in our Employee Manual.

Educational reimbursement.

Where Clean Cars Begin: Your Role

As a Team Leader, your role involves supporting the site's facility and operations responsibilities. Contribute to delivering outstanding customer service, boosting sales growth, and upholding stringent quality standards. Drive exceptional customer service, sales growth, and maintain rigorous quality standards as a Team Leader. Greet customers with long-lasting first impressions. Educate customers about the benefits of our Unlimited Wash Club. Actively engage with customers pre/post wash for 100% satisfaction. Maintain quality assurance through accurate Quality Control checks; Lead the team in achieving and sustaining high-quality service. Address customer escalations calmly and effectively. Operate basic retail equipment and understand the wash process. Drive team performance to exceed service standards. Foster a positive and collaborative team environment. Perform other related duties as required and assigned.

What You'll Need to Shine

• High school diploma or equivalent, or current enrollment.
• Previous sales or customer service experience is a plus.
• Ability to work flexible hours, including weekends.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.
• Aspire for excellence in all tasks, consistently setting an example through leadership.
• Maintain a professional appearance in accordance with appearance guidelines.
• Exceed expectations and uphold accountability in all responsibilities.
• Demonstrate flexibility in working hours, including weekends.

Work environment and physical demands

Required to stand and move throughout the site for the entire shift. Ability to work on your feet for an entire shift in a fast-paced environment. Ability to work outside in all weather conditions. Ability to lift 25lbs.

Equal Employment Opportunity

Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.

About the Company

Founded in 2018, Express Wash Concepts is one of the nation's fastest-growing express tunnel car wash operators and the parent company of five award-winning brands. With 130+ locations across six states - and more opening every month - we've earned a place on the Inc. 5000 list of America's Fastest Growing Companies for five consecutive years.

We're excited to learn more about you and the impact you can make!

We're excited to learn more about you and the impact you can make!