Team Leader II - Clean Express Auto Wash

Express Wash Concepts; Parma (OH); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

401k with company match up to 4%

Unlimited Wash Club

Uniforms provided

Paid vacation

Education reimbursement

Continuous training

Job summary

Express Wash Concepts is seeking a Team Leader to support site operations, lead a fast-paced team, and drive outstanding customer service at our Cleveland location. You will train staff, promote our Unlimited Wash Club, and help boost sales while maintaining strict quality standards.

The role offers growth opportunities from Team Leader to leadership positions and beyond, with a focus on safety, teamwork, and community involvement. Flexibility to work weekends is required.

Qualifications

• Experience in sales or customer service is a plus.
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• Ability to work flexible hours, including weekends.

Responsibilities

• Drive exceptional customer service and sales growth.
• Greet customers with strong first impressions.
• Educate customers about Unlimited Wash Club benefits.
• Engage with customers pre/post wash for satisfaction.
• Lead the team to deliver high-quality service.
• Address customer escalations calmly and effectively.
• Operate basic retail equipment and understand wash processes.
• Foster a positive, collaborative team environment.

Skills

Customer service

Leadership

Sales growth

Team collaboration

Education

High school diploma or equivalent

Job description

Location:

7612 Broadview Rd, Cleveland, Ohio, 44134

Job Description:

Ready to master the art of team leadership? Join our team and start earning $17.50 per hour! Let your leadership journey begin with us!

As part of Express Wash Concepts, one of the region's fastest-growing and award-winning companies, we offer more than just a job – we provide a path to growth and success. Whetheryou’restarting your career or looking to take it to the next level,we'rehere to support your journey.

AtClean Express Auto Wash , we'remore than a car wash—we'recommitted to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to our communities. Most importantly, we empower our team members with a clear roadmap for growth, offering opportunities to advance from Team Leader to leadership roles and beyond.

WhyYou'llLove Working Here

• Continuous training: Invest in your development with ongoing training.
• Secure future: 401k plan with a company match of up to 4%.
• Unlimited Wash Club Membership
• Supplied uniforms: Professional appearance with high-quality uniforms.
• Paid vacation: Take well-deserved breaks as outlined in our Employee Manual.
• Educational reimbursement

Where Clean Cars Begin: Your Role

As a Team Leader, your roleinvolves supporting the site's facility and operations responsibilities. Contribute to delivering outstanding customer service, boosting sales growth, and upholding stringent quality standards.

• Drive exceptional customer service, sales growth, and maintain rigorous quality standards as a Team Leader.
• Greet customers with long-lasting first impressions.
• Educate customers about the benefits of our Unlimited Wash Club.
• Actively engage with customers pre/post wash for 100% satisfaction.
• Maintain quality assurance through accurate Quality Control checks.
• Lead the team in achieving and sustaining high-quality service.
• Address customer escalations calmly and effectively.
• Operate basic retail equipment and understand the wash process.
• Drive team performance to exceed service standards.
• Foster a positive and collaborative team environment.
• Perform other related duties as required and assigned.

WhatYou'llNeed to Shine

• High school diploma or equivalent, or current enrollment.
• Previous sales or customer service experience is a plus.
• Ability to work flexible hours, including weekends.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.
• Aspire for excellence in all tasks, consistently setting an example through leadership.
• Maintain a professional appearance in accordance with appearance guidelines.
• Exceed expectations and uphold accountability in all responsibilities.
• Demonstrate flexibility in working hours, including weekends.

Work environment and physical demands

• Required to stand and move throughout the site for the entire shift.
• Ability to work on your feet for an entire shift in a fast-paced environment.
• Ability to work outside in all weather conditions.
• Ability to lift 25lbs.

Express Wash Conceptsprovidesequal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.