Team Member

Whistle Express Car Wash; Youngstown (OH); On-site; USD 13,000 - 19,000; Full time

Job summary

Whistle Express Car Wash in Youngstown, OH is seeking a Team Member to deliver outstanding customer service while supporting wash operations. You’ll guide vehicles into the wash tunnel, own membership activities, and uphold cleanliness and safety to provide a top‑tier experience.

You’ll perform at the Welcome Station, Wash Station, and Convenience Station, assisting with sign-ups, account changes, and managing member experiences, while keeping detail centers stocked and the site clean.

Qualifications

• No prior experience required; a 60‑day certification program is provided.
• Able to work outdoors in various weather conditions.
• Physically active with a friendly, professional attitude.

Responsibilities

• Assist at Welcome Station with customer service and sign-ups.
• Support wash operations and guide vehicles through the wash tunnel.
• Manage member accounts, changes, and overall CX across stations.
• Maintain cleanliness, stock detail centers, and perform opening/closing duties.

Skills

Customer service

Sales awareness

Teamwork

Job description

As a Team Member, you’ll be responsible for delivering exceptional customer service while maintaining the quality and efficiency of our wash operations. This hands-on role includes guiding vehicles into the wash tunnel, owning membership activities, and upholding cleanliness and safety standards to provide our customers with a top-tier experience.

Key Responsibilities:

Welcome Station and Sales Performance

• Provide excellent customer service with a friendly and professional attitude.
• Support sales and membership growth through consistent processes and knowledgeable guidance.
• Assist with member sign-ups, changes, and account management.
• Follow company policies related to pricing and discounts.

Wash Station Service

• Follow safety procedures and maintain a clean, organized wash area.
• Assist with vehicle preparation, including identifying preexisting conditions.
• Operate wash equipment safely and efficiently.
• Communicate effectively with team members and management regarding operational issues.

Convenience Station

• Engage with customers professionally to ensure a positive experience and encourage Google reviews.
• Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
• Stock and organize detail centers to maintain accessibility and inventory accuracy.
• Empty trash cans regularly and maintain clean work areas.
• Maintain vacuum stations by checking for clogs and emptying canisters.
• Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.

General Duties

• Maintain professional conduct and adhere to uniform standards at all times.
• Perform opening and closing duties to ensure smooth operations.
• Clean and maintain the tunnel to ensure safety and operational efficiency.
• Prepare towels and other necessary materials to support daily operations.

What We’re Looking For

We don't hire for what you know. We hire for how you show up. You take ownership. You don't wait to be told twice, and you don't leave things half done. You're curious. When something doesn't make sense, you figure it out before you ask someone else to figure it out for you. You bring the energy. Positive, team-first, and genuinely into doing the job well. You're physically active and comfortable working outdoors in all kinds of weather. No experience required. A 60-day structured certification program sets you up from day one. You're not cleaning a car. You're clearing the way. The best version of this industry hasn't been built yet. We're building it now. If you run it like you own it, there's a place here for you.

#LI-DNI

Base Pay Range $9.20 - $14.00

Just a heads-up: if we ever need your personal details for a real job offer, we’ll only ask for them safely through our official HR platform.

Keep shining, and thanks for wanting to be part of our team!

We share the responsibility for creating the best experience for our customers, team members, and facilities.

• Be Curious - We have a drive to learn, grow, challenge, and explore better ways of doing things.
• Take Accountability - We take ownership of our actions, commitments, and results.
• Show respect - We value every person by listening openly, communicating honestly, and treating others with dignity.
• Pursue Excellence - We set the bar high, sweat the small stuff, and pursue continuous improvement - together.