Team Member

Whistle Express Car Wash; Cleveland (OH); Hybrid; USD 26,000 - 36,000; Full time

Job summary

Whistle Express Car Wash in Cleveland, Ohio is seeking an Associate to own the front-line experience. This hands-on, fast-moving role covers the lot, tunnel, and vacuum stations, guiding guests through the wash and keeping the site running at full speed. You'll work outdoors, stay active, and see tangible results from every shift.

No experience is required. A 60-day structured certification program trains you from day one and opens a path toward site management.

Qualifications

• No experience required.
• 60-day structured certification program sets you up from day one.
• You're physically active and comfortable working outdoors in all kinds of weather.
• You take ownership, show up prepared, and keep things moving smoothly.

Responsibilities

• Welcome Station and Sales: provide friendly service, assist with member sign-ups, and manage guest interactions.
• Wash Station Service: follow safety procedures, prep vehicles, and operate wash equipment safely.
• Convenience Station: engage customers, manage member accounts, and maintain clean, organized spaces.
• General Duties: open/close duties, keep tunnel clean, and support daily operations.

Skills

Customer service

Sales and upselling

Account management

Communication

Safety awareness

Outdoor work

Job description

Most places will give you a job. We give you something to own. At Whistle Express, the Associate role is where it all starts - and for a lot of our site managers, it's exactly where they started, too. This is a hands-on, fast-moving position on the lot, in the tunnel, and at the vacuum station. You'll guide guests through the wash experience, keep the site running at full speed, and be the reason someone's day gets a little better. The work is physical, the crew is tight, and every shift has a visible result. If you're someone who needs to be on the move to feel alive, this is your kind of place.

Key Responsibilities

• Welcome Station and Sales Performance
  • Provide excellent customer service with a friendly and professional attitude.
  • Support sales and membership growth through consistent processes and knowledgeable guidance.
  • Assist with member sign-ups, changes, and account management.
  • Follow company policies related to pricing and discounts.
• Wash Station Service
  • Follow safety procedures and maintain a clean, organized wash area.
  • Assist with vehicle preparation, including identifying preexisting conditions.
  • Operate wash equipment safely and efficiently.
  • Communicate effectively with team members and management regarding operational issues.
• Convenience Station
  • Engage with customers professionally to ensure a positive experience and encourage Google reviews.
  • Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
  • Stock and organize detail centers to maintain accessibility and inventory accuracy.
  • Empty trash cans regularly and maintain clean work areas.
  • Maintain vacuum stations by checking for clogs and emptying canisters.
  • Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.
• General Duties
  • Maintain professional conduct and adhere to uniform standards at all times.
  • Perform opening and closing duties to ensure smooth operations.
  • Clean and maintain the tunnel to ensure safety and operational efficiency.
  • Prepare towels and other necessary materials to support daily operations.

What We’re Looking For We don't hire for what you know. We hire for how you show up. You take ownership. You don't wait to be told twice, and you don't leave things half done. You're curious. When something doesn't make sense, you figure it out before you ask someone else to figure it out for you. You bring the energy. Positive, team-first, and genuinely into doing the job well. You're physically active and comfortable working outdoors in all kinds of weather. No experience required. A 60-day structured certification program sets you up from day one. You're not cleaning a car. You're clearing the way. The best version of this industry hasn't been built yet. We're building it now. If you run it like you own it, there's a place here for you.

Base Pay Range

If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you. We’re so glad you’re interested in joining the Whistle Express Car Wash crew!

Be Curious - We have a drive to learn, grow, challenge, and explore better ways of doing things. Take Accountability - We take ownership of our actions, commitments, and results. Show respect - We value every person by listening openly, communicating honestly, and treating others with dignity. Pursue Excellence - We set the bar high, sweat the small stuff, and pursue continuous improvement -together.