Team Member

Ben-; Hoboken (NJ); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Flexible scheduling

Inclusive team culture

Growth opportunities

Job summary

Ben & Jerry's Scoop Shop in Hoboken is seeking a Team Member to deliver a friendly guest experience, scoop and serve ice cream, and help with day-to-day shop operations. You will work in a fast-paced, guest-focused environment and support your team to ensure smooth service and a welcoming atmosphere.

You’ll gain transferable skills in customer service, time management, and teamwork, with opportunities to take on more responsibility as you grow within the shop and its flexible scheduling options.

Qualifications

• Personable and energetic, able to engage with guests.
• Strong customer service orientation and a helpful attitude.
• Comfortable handling payments and operating a register.

Responsibilities

• Deliver friendly guest experiences by scooping, blending, and serving ice cream and drinks.
• Keep the line moving and maintain a welcoming atmosphere.
• Operate the register, process payments, and follow cash-handling procedures.
• Maintain a clean, organized shop and restock as needed.
• Collaborate with teammates to manage rushes and uphold service standards.

Skills

People skills

Customer service

Cash handling

Reliability

Flexibility

Job description

Team Member

Company Overview

Ben & Jerry's Scoop Shop is built on a simple idea: great ice cream tastes even better when it is served with fairness, inclusion, and a genuine smile. We welcome people from all backgrounds and believe in creating a space where both our team and our guests feel valued.

Our shops are fun, fast-paced, and community-focused. When you join the team, you are not just scooping ice cream—you are helping create memorable moments for every guest who walks through the door.

The Opportunity

This Team Member role is ideal for someone who enjoys working with people, thrives in a busy environment, and wants more than just a job. You will learn how a successful scoop shop runs, from guest experience and cash handling to shop upkeep and teamwork.

Whether this is your first job or a stepping stone in your career, you will gain transferable skills in customer service, time management, and collaboration, with opportunities to take on more responsibility as you grow.

What You'll Do

• Deliver a friendly, upbeat guest experience by scooping, blending, and serving ice cream, shakes, and other treats.
• Keep the line moving efficiently while maintaining a positive, welcoming atmosphere for guests.
• Operate the register, handle payments accurately, and follow cash-handling procedures.
• Maintain a clean, organized, and well-stocked shop, including counters, dining areas, and back-of-house spaces.
• Work closely with teammates to handle busy rushes, support each other, and keep service standards high.

What Success Looks Like

• Within the first 30–60 days, you consistently deliver friendly, accurate service and receive positive feedback from guests and teammates.
• You reliably follow opening, closing, and cleaning routines, helping the shop stay clean, safe, and ready for each shift.
• You handle the register confidently, with accurate cash handling and minimal errors.
• During busy periods, you communicate well with your team, stay calm under pressure, and help keep wait times low.

What We're Looking For

• Positive energy, strong people skills, and a genuine desire to make someone’s day better.
• Reliability and accountability—you show up on time, follow through on tasks, and support your teammates.
• Comfort working on your feet in a fast-paced environment, including standing for long periods and lifting up to 30 lbs.
• Flexible availability across days, nights, weekends, and holidays, with openness to learning new responsibilities over time.

Compensation and Benefits

• $17–$21 per hour (including tips)
• Flexible scheduling
• Inclusive, supportive team culture
• Opportunities to grow within the scoop shop