Team Member

Blaze Pizza | On The Rise; Des Moines (IA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employee meals 1/2 off

Closed Christmas and Thanksgiving

MEC Ins

401K - Illinois locations only (doesn\

Job summary

Blaze Pizza | On The Rise is seeking a Shift Leader to supervise daily restaurant operations, ensuring fast, friendly, and accurate service while aligning with the business plan. You will guide Team Members, enforce Blaze Pizza standards, and help manage guest experiences.

In this role, you will train staff, perform opening/closing duties, handle paperwork, and support management in cost control and guest satisfaction initiatives. Strong communication and leadership are essential.

Qualifications

• Ability to get results through others; takes initiative.
• Organizational, planning and time management skills.
• Ability to comfortably interact with all guests & co-workers.
• Ability to look at the restaurant operations from a guests point of view.
• Ability to meet performance standards for assigned tasks and duties.

Responsibilities

• Plan, organize, and implement all daily operational routines and activities.
• Complete all required administrative duties and daily paperwork including required checklists.
• Support the goals, decisions, and directives of restaurant management and is not insubordinate.
• Follow company guidelines for food and cash controls; follow cost control guidelines to minimize costs; properly use all products, supplies, and equipment.
• Able to supervise and perform opening and closing activities as directed by management.
• Establish an environment of trust with open, direct communication; model a positive example for the team.

Skills

Results oriented

Organizational skills

Time management

Guest interaction

Performance standards

Stamina

Communication

Job description

Shift Leaders are responsible and accountable for all restaurant activities while on duty. Shift Leaders work with the restaurant management team to ensure all activities are consistent with and supportive of the restaurant's business plan. Shift Leaders ensure all Team Members are performing their job responsibilities and meeting expectations.

GUEST SATISFACTION

• Effectively and consistently does required Ops Walks and Line Checks to correct areas of opportunity
• Takes necessary actions to ensure all guests consistently receive Fast, Fun, & Friendly B.L.A.Z.E service, which consists of BIG FRIENDLY SMILES - being super friendly, LIVELY FUN INTERACTIONS- having fun and showing your personality, ALWAYS SAYING "YES!" - always doing your best to accommodate guest requests, going really fast - ZOOM!, and EXCEEDING EXPECTATIONS by impressing guests
• Consistently enforces and maintains Blaze Pizza standards
• Suggests to restaurant management ways to improve areas of opportunity

TRAINING & DEVELOPMENT

• Follows the steps outlined in the Blaze Training Method to train new skills, duties, and responsibilities
• Communicates to immediate supervisor when additional training guidance and practice is needed
• Understands how each job responsibility impacts guests, employees, and overall restaurant operations
• Provides direction, supervision, and feedback for Team Members to maintain high levels of productivity, team morale, and motivation
• Communicates Team Member work performance to the General Manager and appropriately addresses performance issues

JOB EXPECTATIONS

• Effectively plans, organizes, and implements all daily operational routines and activities
• Completes all required administrative duties and daily paperwork including required checklists
• Supports the goals, decisions, and directives of restaurant management and is not insubordinate
• Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, and equipment facilities
• Able to supervise and perform closing and/or opening activities as directed by restaurant management
• Able to establish an environment of trust to ensure honest, open, and direct communication
• Role models and sets a positive example for the entire team in all aspects of business and personnel practices

SKILLS & ABILITIES

• Ability to get results through others; takes initiative
• Organizational, planning and time management skills
• Ability to comfortably interact with all guests & co-workers
• Ability to look at the restaurant operations from a guests point of view
• Ability to meet performance standards for assigned tasks and duties
• Able to stand for long periods of time
• Able to bend and stoop
• Able to work around heat
• Able to work around others in close quarters
• Able to lift 50-75 lbs. comfortably

BENEFITS

• Employee meals 1/2 off
• Closed Christmas and Thanksgiving
• MEC Ins
• 401K - ONLY IN ILLINOIS LOCATIONS (DOES NOT INCLUDE IOWA & WISCONSIN LOCATIONS)
• Flexible work schedule
• Vision insurance
• Dental insurance
• Online Universities
• College Scholarships