Assistant General Manager

Blaze Pizza | On The Rise

West Des Moines (IA)

On-site

USD 52,000 - 76,000

Full time

14 days+

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Benefits offered by this job

Manager meals - free

Health Insurance

401K

Vacations

Personal Days

Flexible work schedule

Vision insurance

Dental insurance

Life insurance

Short Term Disability

Online Universities

College Scholarships

Job summary

Blaze Pizza | On The Rise in West Des Moines is seeking an Assistant General Manager to oversee all restaurant activities and lead a team to deliver Fast, Fun, & Friendly service. You will train staff, manage daily operations, and support the General Manager in executing the business plan.

The role demands leadership, excellent guest service, and the ability to manage costs and compliance across the restaurant. A dynamic, energetic, and hands-on approach is essential.

Qualifications

Ability to get results through others and take initiative.
Strong organizational and time management skills.
Ability to interact with guests and co-workers effectively.
Willingness to work long hours in a fast-paced restaurant environment.
Understanding of safety, cash controls, and cost guidelines.

Responsibilities

Lead and model Blaze service standards to ensure guest satisfaction.
Train, coach, and evaluate team members; drive performance improvements.
Assist GM in executing the restaurant business plan and marketing programs.
Ensure compliance with labor laws and safety procedures.
Plan daily operations and complete required administrative duties.

Skills

Guest interaction

Time management

Team leadership

Customer service orientation

Communication

Physical stamina

Job description

The Assistant General Manager is ultimately responsible and accountable for all restaurant activities at all times. All activities of the Assistant General Manager are expected to be consistent with and supportive of the restaurant's business plan. The Assistant General Manager ensures all restaurant management and Team Members are performing their job responsibilities and meeting expectations in all areas of their job descriptions.

GUEST SATISFACTION

Models and creates an environment in which the guest is always right; ensures a positive guest service experience
Responds positively and quickly to guest concerns and follows up with team to prevent issues from happening again
Maintains restaurant at the level necessary to meet or exceed the company standards for consistently providing Fast, Fun, &FriendlyB.L.A.Z.E Service which consists of BIG FRIENDLY SMILES-being super friendly, LIVELY FUN INTERACTIONS-having fun and showing your personality, ALWAYS SAYING "YES!" - always doing your best to accommodate guest requests, going really fast-ZOOM!, and EXCEEDING EXPECTATIONS by impressing guests

TRAINING & DEVELOPMENT

Follows the steps outlined in the Blaze Training Method to train new skills, duties, and responsibilities
Treats all employees with dignity and respect
Prepares qualified employees for promotion to the next position. Continually develops adequate numbers of Shift Leaders to meet the objectives of the business plan
Trains, coaches, and provides regular performance feedback to motivate and improve the performance of all employees
Makes tough decisions regarding all performance-related issues in the restaurant
Provides appropriate and effective counseling and/or discipline while maintaining proper documentation for disciplinary situations
Communicates team goals and expectations to all employees as outlined by the General Manger; coaches and motivates employees towards achieving team goals
Assists the General Manager in hiring high quality people who demonstrate and ensure consistent guest satisfaction
Ensures all employees are trained, motivated, and empowered to deliver total guest satisfaction. Evaluates each employee's ability to maintain high levels of food quality, guest service, and restaurant cleanliness

BUSINESS MANAGEMENT

Works with the General Manager to develop and execute the business plan for the restaurant (fiscal responsibilities, manpower planning, and local store marketing)
Achieves results by planning, communicating, delegating, and following up
Takes calculated business risks to achieve specific results. Makes good business decisions independently
Meets long and short term employee staffing needs as outlined in the business plan
Analyzes business performance; initiates appropriate corrective actions in conjunction with the General Manger when deviations occur from financial expectations
Assists the General Manager in executing company-wide marketing programs
Initiates programs on time, correctly, and with minimal direction

APPROPRIATE AND FAIR BUSINESS PRACTICES

Serves as a role model and sets a positive example for the entire team in all aspects of business and personnel management
Holds employees and self accountable for the methods and processes used to achieve results
Practices equal opportunity employment, non-discrimination, and ADA (Americans with Disabilities Act) compliance
Ensures all labor laws (federal, state, and local) are followed
Follows procedures to maintain the safety and security of employees, guests, and company assets (building, cash, equipment, & supplies)

JOB EXPECTATIONS

Supports the General Manager with effectively planning, organizing, and implementing all daily operational routines and activities
Completes all required administrative duties and daily paperwork including required checklists
Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, and equipment facilities
Able to establish an environment of trust to ensure honest, open, and direct communication
Role models and sets a positive example for the entire team in all aspects of business and personnel practices

SKILLS & ABILITIES