Team Member

Mighty Taco; City of Lockport (NY); On-site; USD 25,000 - 35,000; Full time

Job summary

The Ontario Trillium Foundation in City of Lockport, New York, is looking for Team Members who are dedicated to delivering exceptional customer service, ensuring high-quality food, and maintaining a clean and safe environment. Responsibilities include accurate order processing, food preparation, and cleanliness tasks. Join a team that prioritizes service quality and upholds company standards. This role is ideal for individuals who are committed to a positive customer experience while adhering to health and safety guidelines.

Qualifications

• Must provide friendly, professional service to customers.
• Ability to accurately take and process orders.
• Must follow company dress code.

Responsibilities

• Provide friendly, professional service to customers and team members.
• Accurately take and process orders at front counter or drive-thru.
• Prepare food according to company standards and sanitation guidelines.
• Complete assigned cleaning tasks inside and maintain outdoor areas.

Job description

Team Members are responsible for delivering exceptional customer service, high-quality food, and a clean, safe environment that sets Mighty Taco apart from other quick-service restaurants.

Key Responsibilities

Customer Service

• Provide friendly, professional service to customers and team members
• Accurately take and process orders (front counter or drive-thru, including headset use)
• Follow cashier procedures, including suggestive selling and order confirmation
• Handle cash accurately and provide correct change
• Maintain speed of service (target: 2 minutes or less)
• Ensure order accuracy and resolve minor customer concerns
• Follow company dress code

Food Quality

• Prepare food according to company standards and sanitation guidelines
• Learn the menu and pass the menu test within the first 15 hours
• Operate kitchen equipment (ovens, slicers, KDS) safely and correctlyFollow portioning and cooking standards to ensure consistency and presentation
• Maintain all health, safety, and sanitation requirements

Cleanliness

• Complete assigned cleaning tasks inside (floors, dishes, bathrooms, trash, etc.)
• Maintain outdoor areas (parking lot, patio, trash areas, walkways, including seasonal upkeep)

Equal Opportunity Employer

Mighty Taco provides equal employment opportunities to all individuals, regardless of race, color, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic.