Team Member

Potbelly; Boston (MA); On-site; USD 18,253 - 18,942; Part time

Benefits offered by this job

Competitive pay

Medical, Dental & Vision Insurance

Paid Time Off

Flexible Work Schedule

Career growth opportunities

Job summary

A friendly neighborhood sandwich shop in Boston is seeking a part-time Team Member to provide excellent customer service and prepare delicious menu items. Ideal candidates are friendly, enjoy working in fast-paced situations, and thrive on teamwork. Responsibilities include handling food, operating the cash register, and ensuring a clean dining environment. Join a supportive team that values your contributions!

Qualifications

• You want to delight customers with great food and good vibes.
• You are friendly and customer service oriented.
• You have strong written and verbal communication skills.
• You're able to stand/walk a minimum of 3 hours or as needed.
• You're able to lift up to 10 pounds frequently and up to 50 pounds occasionally.

Responsibilities

• Work multiple stations as directed by a Shift Leader or Manager.
• Comply with health and safety standards for food, cleanliness and safety.
• Restock food line, chips and cooler.
• Prepare quality finished products efficiently.
• Operate cash register and handle customer complaints.

Skills

Customer service orientation

Friendly demeanor

Strong communication skills

Ability to work in a fast-paced environment

Job description

Pay Transparency

Earn between $13.25 and $13.75 plus digital tips!*

Join Our Team

Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. Toasty sandwiches are only as good as the people behind them. And yeah, we’ve got the best. Ready to join our growing Potbelly Nation?

Role Overview

A Potbelly Associate's job is to help our customers enjoy lunch again. Since they are the primary point of customer contact, it is up to them to provide our customers an excellent experience by delivering fast, friendly, and efficient service and by providing a quality and consistent product every time, in a clean and inviting environment.

What's In It For You

• Competitive pay!
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

**If hired, you must meet and maintain all eligibility requirements to qualify**

What you bring to the table

• You want to delight customers with great food and good vibes
• You are friendly and customer service oriented
• You have strong written and verbal communication skills
• You can handle the heat of the kitchen - knife skills are a plus!
• You love working in a fast-paced environment
• You're a team player
• You enjoy higher levels of noise from music, customer and employee traffic
• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
• You're able to stand/walk a minimum of 3 hours or as needed
• You are at least 16 years of age
• You're able to lift up to 10 pounds frequently and up to 50 pounds occasionally
• Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment.

Job Duties and Functions

• Work multiple stations (load, dress, shakes, cash, prep, front) as directed by a Shift Leader or Manager.
• Comply with health and safety standards for food, cleanliness and safety.
• Restock food line, chips and cooler.
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently.
• If 18 or older, use of the automatic slicer to prep food items.
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash.
• Operate cash register: handle, balance and follow all cash handling procedures.
• Effectively handle customer complaints/issues.
• Takes delivery/catering/pickup orders over the phone.
• Others duties as assigned.

*Potbelly cannot make guarantees about tip earnings*

At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need.

We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.

Application Deadline: Applications must be submitted by 1/12/2026 to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.

Position Information

Company: Potbelly Corporate

Position: Team Member

Status: Part Time

Shift: First (Day), Second (Afternoon), Third (Night)

Req #: 10787510

Date Posted: October 15, 2025

Location: One Federal Street, Boston, US, MA, 02110

Job Category: Associate