Team Member

Potbelly; Madison (WI); On-site; USD 21,008 - 21,697; Part time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Time Off

Retirement Savings 401(k) with company match

Flexible Work Schedule

Job summary

Potbelly in Madison, WI, is looking for a friendly and outgoing Team Member. You will provide excellent customer service and efficiently prepare sandwiches and other menu items in a fast-paced environment.

As a key point of contact, you contribute to the positive vibes within Potbelly while complying with health and safety standards. This part-time position offers competitive pay and various benefits, ensuring a welcoming environment for all.

Qualifications

• Must be at least 16 years of age.
• Ability to handle potential allergens.
• Able to lift up to 50 pounds occasionally.

Responsibilities

• Provide excellent customer service while preparing food items.
• Comply with health and safety standards.
• Operate cash register and handle customer complaints.

Skills

Customer service orientation

Strong communication skills

Ability to work in a fast-paced environment

Team player

Knife skills

Job description

Pay Transparency: earn between $15.25 and $15.75 plus digital tips*

Do you hunger for more? Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. We are where good vibes and great careers are a way of life! But toasty sandwiches are only as good as the people behind them, and we’ve got the best. Ready to join our growing Potbelly Nation?

A Potbelly Associate’s job is to help our customers enjoy lunch again. As the primary point of customer contact, it is up to the associate to provide an excellent experience with fast, friendly, and efficient service, while delivering a quality and consistent product in a clean and inviting environment.

What’s In It For You

• Competitive pay
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities

If hired, you must meet and maintain all eligibility requirements to qualify.

What You Bring to the Table

• You want to delight customers with great food and good vibes
• You are friendly and customer‑service oriented
• You have strong written and verbal communication skills
• You can handle the heat of the kitchen – knife skills are a plus
• You enjoy working in a fast‑paced environment
• You’re a team player
• You enjoy higher levels of noise from music, customers, and employees
• You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish
• You’re able to stand/walk a minimum of 3 hours as needed
• You are at least 16 years of age
• You’re able to lift up to 10 pounds frequently and up to 50 pounds occasionally
• Illinois applicants, all employees are required to become food safety certified within 30 days of employment

Job Duties and Functions

• Work multiple stations (load, dress, shakes, cash, prep, front) as directed by a Shift Leader or Manager
• Comply with health and safety standards for food, cleanliness, and safety
• Restock food line, chips, and cooler
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
• If 18 or older, use the automatic slicer to prep food items
• Clean tables, counters, floors, bathrooms, kitchen, and utensils; take out trash
• Operate cash register: handle, balance, and follow all cash handling procedures
• Effectively handle customer complaints/issues
• Takes delivery/catering/pickup orders over the phone
• Other duties as assigned

*Potbelly cannot make guarantees about tip earnings*

At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. All employment decisions are based on qualifications, merit, and business need.

We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state, or local law.

Application Deadline: Applications must be submitted by 8/6/2026 to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.

Position Information

Company: Potbelly Corporate

Position: Team Member

Status: Part Time

Shift: First (Day), Second (Afternoon), Third (Night)

Req #: 11055628

Date Posted: June 25, 2026

Location: 564 State St, Madison, US, WI, 53703

Job Category: Associate