Team Manager, Professional Services

Box; Chicago (IL); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Box Consulting is expanding its leadership team in Chicago to scale a world-class delivery practice. You will lead cross-functional teams, shape consulting offerings, and drive new business with sales partners while guiding customers through complex engagements.

The role demands strong leadership, a strategic mindset, and the ability to forecast resources and manage pipeline to maximize client outcomes and revenue.

Qualifications

• Solid people management experience including hiring, onboarding and developing staff.
• 6+ years service delivery experience in technology.
• Understanding of how services and project delivery impact financial performance.
• Autonomous with a strong sense of urgency; capable of leading large cross-functional teams.
• Collaborate with sales to develop go-to-market strategies and forecast resources against revenue.

Responsibilities

• Scale a world-class consulting team and work closely with customers as a thought leader.
• Shape and evolve consulting delivery offerings and drive new business with sales partners.
• Inspire customers and influence Box Consulting's strategic direction.
• Lead teams of varying experience levels and manage cross-functional collaboration.
• Forecast and manage resources against revenue, pipeline and bookings targets.

Skills

People management

Consulting sales

Team leadership

Forecasting & resource planning

Tools

SaaS

ECM technologies

AI

Job description

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

Box Consulting is a fast growing team helping customers rapidly deploy, maximize value, and deeply integrate Box into their enterprises. Your proven ability to work creatively and analytically on complex, multi phase engagements with the most strategic of customers will help you build, manage, and scale your team in highly engaged environment. Excellent communication, leadership, and management skills enable you to grow the team's professional development while staying highly engaged with customers - an opportunity for your team to learn the depth of your delivery expertise on the job.

Box is growing fast. Real fast. Every business in the world is looking to modernize the way they work. As the leader in cloud content management, Box is the only company that can help enterprises transform how people work together. Your years of experience with project management and business process design, combined with expert knowledge of internal processes and related systems, empower you to be an influential leader within Box Consulting and more broadly across all of Box.

WHAT YOU'LL DO

As a Manager, you will be scaling a world-class team, working closely with our customers as a thought leader, shape & evolve consulting delivery offerings, and drive new business with your sales partners. You will bring the energy and expertise to inspire our customers and influence Box Consulting's strategic direction. You will lead teams of varying levels of experience, thrive in dynamic & cross-functional environments, and enjoy achieving results thru engaging directly with our customers.

WHO YOU ARE

You have solid people management experience, including hiring, onboarding as well as cultivating professional development opportunities as part of performance management functions

6+ years service delivery experience in technology

A firm understanding of how services and project delivery impacts financial performance with regard to individual utilization and revenue realization

Works autonomously with limited guidance - Strong sense of urgency for customer issues. Comfortable leading larger teams including cross-functional members

Work closely with sales teams and industry managing directors to effectively develop clear and successful GTM strategy

Accurately forecast and effectively manage resources against revenue, pipeline, and bookings targets

Apply leadership acumen and operational excellence to tracking, forecasting, and closing pipeline

Pipeline generation and qualification, employing varied techniques, demonstrating creative, resourceful and committed approach

Regularly interacts with and influences senior management, other functional areas such as Customer Success, Support, Sales and/or external parties

Focuses on maximizing customer delight and outcomes in all conversations across Box; consistent advocacy of customer experience cross functionally with all levels of leadership

Assess business needs, document requirements, provide estimated effort and create contracts (SOWs, Change Orders, etc.)

PREFERRED SKILLS

2+ years of management experience

2+ years of consulting sales experience

Experienced working with SI and Reseller partners to co-sell services

Direct familiarity with a quota-carrying role, either in a management or individual contributor capacity

Background in SaaS, ECM technologies, AI or Software engineering

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in.

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form . Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here .

Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here .

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here .

Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information, check out our benefits and perks .

In accordance with OFCCP compliance, here is the Pay Transparency Provision .

Here at Box our goal is to fully leverage and engage the unique talents/capabilities of diverse teams who feel like they belong. We provide a safe space to contribute your unique skills, ideas, and insights. A welcoming space is provided to learn, try new things, grow your career, test your thinking, and evolve. Our goal is to build diverse teams with broad representation that matches our customers and the world at large. We also want to make sure that you feel welcomed and supported, connected, included, and are treated fairly and with respect. We also ask that you do the same for others.