Team Manager

Brobston Group; Florida; On-site; USD 75,000 - 95,000; Full time

Job summary

Tiffany & Co. is seeking a Team Manager in New York to support the Director by leading sales, operations, and security teams.

The role focuses on coaching team members, developing client relationships, and achieving sales targets while ensuring an exceptional store experience. The ideal candidate has 3+ years in retail or luxury retail management, a track record of meeting sales goals, and the ability to balance client development with operational duties.

Qualifications

• At least 3 years of retail or luxury retail store management experience, or relevant customer-related experience.
• Demonstrated success generating sales and achieving sales results.
• Ability to develop opportunities and maintain client relationships.
• Proficiency with Microsoft Office, client tracking systems, and point-of-sale systems.
• Flexibility to work non-traditional hours and across sales-floor and operational roles.
• A college degree and graduate gemologist degree or GIA coursework are preferred.

Responsibilities

• Lead and motivate the team to meet or exceed sales targets, product goals, and KPIs.
• Develop client relationships and drive client development, sales, and service excellence.
• Coach team members using client feedback and service performance measures.
• Recruit, train, retain, and develop talent while setting clear performance goals.
• Oversee store operations, back-of-house efficiency, and compliance with internal controls.

Skills

Team leadership

Client relationships

Sales targets

Coaching

Flexibility

Education

College degree

Graduate gemologist or GIA coursework

Tools

Microsoft Office

Client tracking systems

POS systems

Job description

Summary

The Team Manager supports the Director in leading the sales, operations, and security teams to achieve sales targets and deliver an exceptional Tiffany store experience. The role coaches and develops team members, builds client relationships, and oversees the store when the Director is absent.

Responsibilities

• Lead and motivate the team to meet or exceed sales targets, product goals, and key performance indicators.
• Develop client relationships and drive client development, sales, and service excellence.
• Coach team members using client feedback and service performance measures.
• Recruit, train, retain, and develop talent while setting clear performance goals.
• Oversee store operations, back-of-house efficiency, and compliance with internal controls.

Requirements

• At least 3 years of retail or luxury retail store management experience, or relevant customer-related experience.
• Demonstrated success generating sales and achieving sales results.
• Ability to develop opportunities and maintain client relationships.
• Proficiency with Microsoft Office, client tracking systems, and point-of-sale systems.
• Flexibility to work non-traditional hours and across sales-floor and operational roles.
• A college degree and graduate gemologist degree or GIA coursework are preferred.