Team Manager

Brobston Group LLC; St. Louis (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Tiffany & Co. is seeking a Team Manager to lead the sales, operations and security team, driving store performance and elevating the guest experience. You will coach staff, partner with leadership, and ensure smooth operations in the director's absence.

This role emphasizes sales leadership, client development, and adherence to security and process controls, with flexibility for non-traditional hours and focus on outstanding guest service.

Qualifications

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience.
• Proven track record in sales generation and achieving sales results.
• Flexibility to work non-traditional hours including days, nights, weekends and holidays.
• Proficiency with Microsoft Office suite, client tracking systems and POS systems.
• Ability to perform various roles on the sales floor and in operations; must be authorized to work in the United States.
• Preferred: college/university degree and graduate gemologist degree or prior GIA coursework.

Responsibilities

• Lead and motivate the team to achieve or exceed store and category sales targets and KPIs.
• Drive client development activities and personally manage client relationships when needed.
• Provide management presence on the sales floor, coach staff, and act on client feedback to improve the Tiffany Experience Index (TEI).
• Attract, hire, train and retain top talent; set clear goals and support development through coaching and performance management.
• Champion operational efficiency, manage back-of-house procedures, and ensure compliance with internal controls and security standards.

Skills

Retail store management

Sales targets

Coaching staff

Client development

Operational leadership

Education

College/university degree

Graduate gemologist / GIA coursework

Tools

Microsoft Office

POS systems

Client tracking systems

Job description

Summary

The Team Manager leads and develops the sales, operations and security team to meet or exceed sales targets and elevate the in-store client experience. This role assumes oversight of the store in the Director's absence, acts as a coach and mentor, and models exceptional guest service and client development. The manager drives business through product pillars and key performance indicators while ensuring operational excellence.

Responsibilities

• Lead and motivate the team to achieve or exceed store and category sales targets and KPIs.
• Drive client development activities and personally manage client relationships when needed.
• Provide management presence on the sales floor, coach staff, and act on client feedback to improve the Tiffany Experience Index (TEI).
• Attract, hire, train and retain top talent; set clear goals and support development through coaching and performance management.
• Champion operational efficiency, manage back-of-house procedures, and ensure compliance with internal controls and security standards.

Requirements

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience.
• Proven track record in sales generation and achieving sales results.
• Flexibility to work non-traditional hours including days, nights, weekends and holidays.
• Proficiency with Microsoft Office suite, client tracking systems and Point of Sale (POS) systems.
• Ability to perform various roles on the sales floor and in operations; must be authorized to work in the United States.
• Preferred: college/university degree and graduate gemologist degree or prior GIA coursework.