Team Leader - Technical Claims

ClaimSorted; United States; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

ClaimSorted is seeking a Technical Claims Team Lead to manage a remote claims team covering complaints, fraud, QA, recoveries and payment controls.

The role requires strong leadership, data-driven decision making, and a track record of achieving top performance while maintaining quality and customer outcomes.

Qualifications

• 5+ years experience in an Insurance Claims Leadership Role managing 8+ direct reports
• 5+ years experience in Complaints / Fraud / Quality Assurance
• Proven start-up/high-growth company exposure
• Deep expertise in claims handling and insurance best practices
• Ability to use data to drive understanding and decisions
• Experience coaching colleagues for quality and productivity

Responsibilities

• Line management of a team of Technical Claims Handlers, including HR and performance management
• Drive top performance and KPI achievement in the team
• Claims workflow allocation and capacity planning for productivity and quality
• Quality Assurance checks and coaching to improve output
• Maintain oversight of the technical claims portfolio and escalate risks

Skills

Team leadership

Insurance claims

KPI management

Data-driven decisions

Coaching

Organised

Job description

Job Title: Technical Claims Team Lead Type: Full-Time Location: Remote

What we are looking for

We are looking for an experienced Team Leader to join our talented Claims Department. This person will lead a team of expert Technical Claims Handlers, covering Complaints, Fraud, Quality Assurance, Recoveries and Payment Controls.

Responsibilities

• Line management of a team of Technical Claims Handler, including all HR and Performance management

• Drive top performance and KPI achievement in your team

• Claims workflow allocation and capacity planning to achieve high productivity and quality results

• Quality Assurance checks and coaching to improve quality of technical claims team output

• Maintain detailed and robust oversight of the technical claims portfolio, including the escalation of any risks

Skills and Experience required

• A minimum of 5 years experience in an Insurance Claims Leadership Role managing +8 Direct Reports

• A minimum of 5 years experience in at least one of: Complaints / Fraud / Quality Assurance

• Previous experience leading in a start-up high-growth company

• Deep expertise claims handling and insurance best practices

• Ability to use data to drive understanding and decision making

• Experience coaching colleagues to achieve improved quality and productivity

• Ability to inspire and achieve top performance from your team

• Highly organised and able to self-prioritise workload for the benefit of business and customer

• A team player, always willing to support colleagues to achieve the right results

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