Team Leader

Workstream; Charlotte (NC); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Closed on Sundays

Learning from experienced Operator

Growth and development

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A Charlotte is seeking a Team Leader who embodies servant leadership and the Chick-fil-A culture. You will support senior leadership in running daily operations, coach teammates, and uphold our standards of service.

This role emphasizes task completion, staff development, and a welcoming guest experience in a fast-paced setting. It offers opportunities for growth, a friendly team, and a schedule that includes Sundays off.

Qualifications

• Proven leadership abilities and team management experience.
• Excellent interpersonal and communication skills.
• Strong organizational and problem-solving skills.
• Comfort with fast-paced restaurant environments.
• Reliable transportation.
• Experience as shift lead or supervisor preferred but not required.

Responsibilities

• Oversee daily operations during shifts.
• Coach and develop team members.
• Open/close the restaurant and manage cash drawers.
• Ensure guest satisfaction and service quality.
• Maintain safety and cleanliness standards.

Skills

Leadership

Interpersonal skills

Communication

Computer skills

Organizational skills

Customer service

Fast-paced environment

Problem-solving

Tools

POS systems

Job description

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Team Leader Responsibilities:

• Participating operationally in day‑to‑day activities in high‑volume, fast‑paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Exceptional leadership ability
• Exceptional interpersonal relationship skills
• Exceptional communication skills
• Strong computer skills
• Strong organisational skills
• Competitive Drive
• Thrives in a fast‑paced environment
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Reliable transportation
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people‑focused environment. Most Chick‑fil‑A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.