Team Leader, Sales

Crate and Barrel; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Crate & Barrel is seeking a Team Leader in New York, NY to maximize sales growth and profitability by supporting the Store Manager. Responsibilities include leading a team, training associates, and ensuring high-quality customer service. Ideal candidates will have over a year of retail experience and strong problem-solving skills. Expect a diverse role interacting with customers and coaching team members. A flexible full-time schedule is necessary, including nights and weekends.

Qualifications

• 1+ years customer service or retail experience required.
• Ability to work a full-time flexible schedule including nights, weekends, and holidays.
• Demonstrated ability to execute and drive results.

Responsibilities

• Lead designated team and manage associate workload.
• Coach associates on exceptional performance.
• Support performance and development for designated teams.

Skills

Strong communication and interpersonal skills

Excellent organizational and time management skills

Strong problem solving skills

Tools

Microsoft Office

Google applications

computer systems and tablet devices

Job description

Maximize company sales growth and profitability by supporting the Store Manager in promoting store sales, executing company plans and strategies to deliver an engaging experience to every customer, every time.

A day in the life as a Team Leader, Sales...

• Lead designated team and manage associate workload as determined in partnership with the Store Manager

• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area

• In coordination with the Store Manager, support all aspects of performance and development for designated teams to encourage professional growth

• Provide specific and timely feedback about performance directly to associates and share observations with the Store Manager

• Partner with the Store Manager to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable

• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide/Hudson Grace Guide

• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Manager On Duty (MOD)

• Communicate regularly with the Store Manager to review business results, execution of plans/strategies, customer feedback and associate performance

• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

What you'll bring to the table

• Strong communication and interpersonal skills

• Excellent organizational and time management skills

• Strong problem solving skills

• Demonstrated ability to execute and drive results

• Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed.

• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.

• Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly.

• Ability to be in the store as the Manager on Duty multiple times a week.

• Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management.

We'd love to hear from you if you have

• 1+ years customer service or retail experience

• Experience with Microsoft Office, Google applications, computer systems and tablet devices

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.