Assistant Store Leader, Design Services & Trade

Crate & Barrel; Durham (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Crate & Barrel is looking for an Assistant Store Leader – Design & Trade in Durham, NC. This role drives business growth through strong leadership and exceptional client experiences while overseeing design services and trade business.

You will develop strategies that enhance sales and customer retention while hiring and training a team of designers. Candidates must possess strong problem-solving and organizational skills. A full-time flexible schedule is required, including nights and weekends.

Qualifications

• 2+ years of customer service or retail leadership experience required.
• Ability to work a full-time flexible schedule including nights and weekends.
• Strong delegation skills in support of execution and driving results.

Responsibilities

• Oversee design services and trade business.
• Develop strategies and clienteling initiatives that drive sales.
• Hire, train, and develop a high-performing designer team.

Skills

Strong communication and interpersonal skills

Excellent organizational and time management skills

Strong proactive problem-solving skills

Strong delegation skills

Education

2+ years customer service or retail leadership experience

Tools

Microsoft Office

Google applications

Tablet devices

Job description

The Assistant Store Leader – Design & Trade drives business growth through strong leadership, exceptional client experiences, and elevated design services. In this role, you will oversee the design services and trade business, developing strategies and clienteling initiatives that drive sales, customer acquisition, and retention. You’ll hire, train, and develop a high‑performing designer team through comprehensive onboarding, talent development, and performance coaching, fostering a culture of excellence and continuous improvement. By analyzing KPIs, you’ll identify opportunities to enhance sales and service performance while ensuring timely, SLA-driven design deliverables and an elevated, consistent brand experience for every client.

A day in the life as an Assistant Store Leader, Design & Trade...

• In collaboration with the Store Leader, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area.
• Align with the management team on store business goals as well as the company mission, goals and initiatives to all store associates.
• Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.
• Analyze reporting daily, weekly, monthly and quarterly and prepare information relating to and/or affecting sales, productivity and budget to communicate to the area, region or national levels.
• Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Leader on Duty (LOD).
• Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk‑throughs with the management team and follow‑up as required.
• Collaborate with direct reports promote the customer experience and a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
• Ensure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
• Other duties as assigned.

What you’ll bring to the table

• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong proactive problem‑solving skills
• Strong delegation skills in support of execution and driving results
• Proven ability to build a culture focused on success and teamwork
• Ability to work a full‑time flexible schedule including nights, weekends, and holidays, as needed.

We’d love to hear from you if you have…

• 2+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• Full‑time roles: Open availability to work flexible hours on weekdays, evenings and weekends

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.