Team Leader, Design & Trade

Crate & Barrel; Seattle (WA); On-site; USD 52,000 - 76,000; Full time

Job summary

Crate & Barrel is seeking a Team Leader for the Design & Trade department to drive daily operations, coach the team, and deliver exceptional service that supports sales goals.

You will manage the design desk, partner on appointment management, and mentor staff to maximize performance while promoting customer satisfaction and brand standards across the floor.

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• Support performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance to associates and share observations with the Assistant Store Leader.
• Train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures.

Skills

Strong communication

Interpersonal skills

Organizational skills

Time management

Problem solving

Customer service focus

Tools

Microsoft Office

Google Workspace

POS systems

Tablet devices

Job description

Driven and customer-focused, the Team Leader – Design Services & Trade leads daily operations of the design and trade business while coaching the team to deliver exceptional service and achieve sales goals. Reporting to the Assistant Store Leader – Design & Trade, you drive the in-store customer experience through customer acquisition and retention initiatives, including CBHCC, clienteling, and design service appointments. You oversee the design desk operations—managing sales aids, supplies, mobile sales technology, and brand presentation—while partnering with the Design Coordinator on appointment management and sales aid replenishment. As a mentor and collaborator, you empower your team, support business development through Trade, Business Sales, and pipeline management, and act on store KPIs to maximize sales and design services performance.

A Day in the life of Team Leader, Design & Trade...

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader

• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area

• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth

• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader

• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable

• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide

• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)

• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance

• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

What you'll bring to the table...

• Strong communication and interpersonal skills

• Excellent organizational and time management skills

• Strong problem solving skills

• Demonstrated ability to execute and drive results

• Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed

• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed

• Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly

• Ability to be in the store as the Leader on Duty multiple times a week

• Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management

We'd love to hear from you if you have...

• 1+ years customer service or retail leadership experience

• Experience with Microsoft Office, Google applications, computer systems and tablet devices

• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends.

Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.