Team Leader- Production Support

NewRez LLC; Fort Washington (PA); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Team Leader for Production Support to drive excellence in service delivery. In this pivotal role, you will lead a team, ensuring compliance with processes while mentoring junior staff. Your expertise in the mortgage process and strong communication skills will empower you to manage workflow effectively, address issues proactively, and enhance team performance. Join a company that values innovation and teamwork, where your contributions will directly impact the success of the organization. This is a fantastic opportunity for someone looking to make a meaningful difference in a dynamic environment.

Benefits

Medical, dental, and vision insurance

Health Savings Account with employer contribution

401(k) Retirement plan with employer match

Paid Maternity Leave/Parental Bonding Leave

Pet insurance

Adoption Assistance

Tuition reimbursement

Employee Loan Program

Emergency and Disaster Fund

Qualifications

• 3 years of processing experience required.
• 1+ years of supervisory experience preferred.

Responsibilities

• Lead day-to-day workflow of all Production Support functions.
• Manage staff and ensure processes are followed effectively.
• Perform Quality Assurance testing and reporting.

Skills

Communication Skills

Interpersonal Skills

Leadership

Detail-oriented

Ability to Delegate

Confidentiality

Education

High School Diploma

College Degree

Job description

Also doing business as Shellpoint Mortgage Servicing

1100 Virginia Drive, Suite 125
Fort Washington PA 19034

Doing business as Newrez Mortgage in the states of Arkansas and Texas. Website approval pending with the New York Department of Financial Services.

Team Leader- Production Support

Apply locations PA, Fort Washington time type Full time posted on Posted 2 Days Ago job requisition id R7619

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function

Lead day to day workflow of all Production Support functions, meeting department deliverables; assist the Manager in obtaining feedback on key issues as they relate to the area; assist in training and development of Jr. Processors and Production Support.

Direct Reports

• Jr. Processor
• Production Support
• Production Assistant

Principal Duties

• Lead staff and ensure processes are followed
• Track and complete audit findings daily
• Performs Quality Assurance testing and reporting
• Provide guidance on all funding procedure requirements and policies
• Provide guidance to and mentor more junior team members
• Assist Manager in obtaining feedback from corporate personnel on closing issues; communicate issues to appropriate closer and work to alleviate future issues
• Administer performance reviews and corrective action plans
• Work with Manager to manage and process team pipeline and increase production
• Manage workflow to ensure all deliverables are met
• Manage the staff, plan responsibilities, direct activities, and utilize staff resources effectively, including modifying staff levels (e.g., hiring/terminating) to meet department goals
• Utilize performance management and performance review processes effectively, on an ongoing basis, to maximize performance of employees, correct performance problems, provide development opportunities, and promote effective communication with employees.
• Determine staffing requirements and employee selection for most effective accomplishment of unit and corporate goals
• Perform additional projects and duties as assigned by supervisor

Education and Experience Requirements

• High School diploma required; College degree preferred
• 3 years’ processing experience
• 1+ years’ supervisory experience

Knowledge, Skill and Ability Requirements

• Ability to work independently and maintain confidentiality
• Working knowledge of the mortgage process
• Superior communication and interpersonal skills
• Ability to delegate in a positive style with thorough follow up skills
• Detail-oriented with focus on efficiency work activities
• Ability to lead, coach, and mentor at all position levels
• Ability to captivate and communicate with various audiences
• Must be proactive and a self-starter

Company Benefits:

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave
• Pet insurance
• Adoption Assistance
• Tuition reimbursement
• Employee Loan Program
• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Equal Employment Opportunity
We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.