Team Leader: Performance Coach for Customer Service

Transcom; Greenville (SC); Vor Ort; USD 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Paid vacation

Medical benefits

401(k) matched

Employee assistance program

Career development

Gym access

24/7 shifts

Zusammenfassung

Transcom is seeking a Team Leader in Greenville, SC to manage a team of Customer Service Advisors, coaching performance and ensuring adherence to Transcom and client guidelines. You will monitor metrics, guide coaching plans, and collaborate with QA and Training to improve service quality.

The role requires strong leadership, excellent communication, and the ability to work flexible shifts including nights, weekends, and holidays.

Qualifikationen

• Proven track record of performance management and coaching effectiveness.
• Dependable and consistent.
• Excellent communication skills in English.
• Strong analytical ability for reporting and metrics.

Aufgaben

• Lead team of Customer Service Advisors and drive performance.
• Coach and develop direct reports to deliver best-in-class service.
• Monitor, report on key metrics, and escalate risks as needed.
• Collaborate with QA and Training to share best practices.
• Maintain high employee engagement and accountability.

Kenntnisse

Coaching

Performance management

Team leadership

Customer service

Data analysis

Jobbeschreibung

Transcom is seeking a Team Leader in Greenville, SC to manage a team of Customer Service Advisors, coaching performance and ensuring adherence to Transcom and client guidelines. You will monitor metrics, guide coaching plans, and collaborate with QA and Training to improve service quality.

The role requires strong leadership, excellent communication, and the ability to work flexible shifts including nights, weekends, and holidays.