Team Leader: Own Shifts, Elevate Store Performance

Heart of England Co-operative Society; Meriden (CT); On-site; USD 15,000 - 23,000; Part time

Benefits offered by this job

Hourly wage £13.35

30 days holiday incl. bank holidays

Pension with 3.3% employer

Life assurance 2x salary

Staff discounts

Wagestream access

GP access & wellbeing support

Discounts & perks

Job summary

Heart of England Co‑operative Society in Meriden is seeking a Team Leader to run shifts, coach staff and drive customer service in a busy food convenience store (24 hours per week, permanent). A second Team Leader role exists on a 5-month fixed-term contract for 16 hours per week.

You’ll take ownership in the absence of the Store Manager, lead from the front, support recruitment and onboarding, and help push the store to be the go-to local shop.

Qualifications

• Experience in retail or a fast-paced customer environment.
• Previous supervisory or leadership experience (or ready to step up).
• Commercial awareness and confidence working towards targets.
• A natural motivator who can get the best out of people.
• Organised, resilient and comfortable taking ownership.

Responsibilities

• Lead, coach and develop your team to deliver strong performance.
• Take ownership of shifts, including opening and closing the store.
• Drive excellent customer service and make us the go-to store in the community.
• Support recruitment, training and onboarding of new colleagues.
• Manage performance, attendance and team engagement.
• Control key commercial areas including waste, stock and labour.
• Maintain high standards across availability, merchandising and compliance.

Skills

Retail experience

Leadership experience

Customer service mindset

Organised

Job description

Heart of England Co‑operative Society in Meriden is seeking a Team Leader to run shifts, coach staff and drive customer service in a busy food convenience store (24 hours per week, permanent). A second Team Leader role exists on a 5-month fixed-term contract for 16 hours per week.

You’ll take ownership in the absence of the Store Manager, lead from the front, support recruitment and onboarding, and help push the store to be the go-to local shop.