Team Leader - Monitoring

Synergy Gates; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated team manager to oversee operations and ensure exceptional customer satisfaction. This role involves supervising a team 24/7, monitoring performance, and coordinating tasks to maintain high standards. The ideal candidate will possess a Bachelor's degree in Business Administration and at least five years of management experience. Join this dynamic environment where your leadership will drive success and enhance team productivity, making a significant impact on organizational goals.

Qualifications

• 5+ years of experience in team management is required.
• Bachelor's degree in Business Administration or related field is essential.

Responsibilities

• Supervise the team and ensure 24/7 work coverage.
• Prepare monthly and yearly performance reports.

Skills

Team Management

Customer Satisfaction

Performance Monitoring

Education

Bachelor's degree in Business Administration

Related field degree

Job description

Responsibilities

• Supervise the team and ensure 24/7 work coverage.
• Monitor work quality and ensure customer satisfaction.
• Manage accounts and complete tasks according to organizational requirements.
• Coordinate work among team members and ensure tasks are completed efficiently and accurately.
• Continuously monitor and ensure team productivity and adherence to standards during all shifts (morning, evening, night).
• Prepare monthly and yearly performance reports.
• Resolve any issues or challenges that may arise during shifts.
• Ensure team availability and readiness to handle all responsibilities 24/7.

Qualifications

• Bachelor's degree in Business Administration or a related field.
• At least 5 years of experience in team management.