Team Leader: Lead, Coach & Drive Service Excellence

Express Wash Concepts; Sylvania (OH); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Training

401k match

Unlimited Wash Club

Uniforms provided

Paid vacation

Education reimbursement

Job summary

Express Wash Concepts is seeking a Team Leader II for Clean Express Auto Wash in Sylvania, OH. The role focuses on supporting site operations, leading a team, and delivering exceptional customer care while pursuing sales growth and high-quality standards.

You will greet customers, educate them about the Unlimited Wash Club, and monitor quality through checks. A high school diploma and prior sales or customer service experience are preferred, with flexibility to work weekends.

Qualifications

• Previous sales or customer service experience is a plus.
• Ability to work flexible hours, including weekends.
• Positive attitude, willingness to take direction, and a professional appearance.

Responsibilities

• Support the site's operations and uphold customer care standards.
• Drive sales growth and lead the team to deliver high quality service.
• Greet customers, explain Unlimited Wash Club benefits, and ensure 100% satisfaction.
• Lead the team in quality checks and handle customer escalations calmly.

Skills

Customer service

Sales experience

Team leadership

Flexible hours

Education

High school diploma or equivalent

Job description

Express Wash Concepts is seeking a Team Leader II for Clean Express Auto Wash in Sylvania, OH. The role focuses on supporting site operations, leading a team, and delivering exceptional customer care while pursuing sales growth and high-quality standards.

You will greet customers, educate them about the Unlimited Wash Club, and monitor quality through checks. A high school diploma and prior sales or customer service experience are preferred, with flexibility to work weekends.