Team Leader II | Growth Path, 401k, Unlimited Wash Club

Express Wash Concepts LLC; Dearborn Heights (MI); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

401(k) match

Unlimited Wash Club

Paid vacation

Educational reimbursement

Uniforms provided

Job summary

Express Wash Concepts LLC is seeking a Team Leader for our Dearborn Heights location to support site operations, lead a frontline team, and ensure fast, high-quality car wash experiences for customers.

You will drive service excellence, train teammates, and promote the Unlimited Wash Club benefits while maintaining safety and quality standards. This full-time, on-site role requires weekend availability and a professional presence.

Qualifications

• High school diploma or equivalent.
• Previous sales or customer service experience is a plus.
• Ability to work flexible hours, including weekends.

Responsibilities

• Contribute to delivering outstanding customer service, boosting sales growth, and upholding stringent quality standards.
• Drive exceptional customer service, sales growth, and maintain rigorous quality standards as a Team Leader.
• Greet customers with long-lasting first impressions.
• Educate customers about the benefits of our Unlimited Wash Club.
• Actively engage with customers pre/post wash for 100% satisfaction.
• Maintain quality assurance through accurate Quality Control checks.
• Lead the team in achieving and sustaining high-quality service.
• Address customer escalations calmly and effectively.
• Operate basic retail equipment and understand the wash process.
• Drive team performance to exceed service standards.
• Foster a positive and collaborative team environment.

Skills

Team leadership

Customer service

Sales growth

Flexible hours

Education

High school diploma

Job description

Express Wash Concepts LLC is seeking a Team Leader for our Dearborn Heights location to support site operations, lead a frontline team, and ensure fast, high-quality car wash experiences for customers.

You will drive service excellence, train teammates, and promote the Unlimited Wash Club benefits while maintaining safety and quality standards. This full-time, on-site role requires weekend availability and a professional presence.