Team Leader II - Customer Experience & Ops Growth

Express Wash Concepts; Dearborn Heights (MI); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

401k with match up to 4%

Unlimited Wash Club

Uniforms provided

Paid vacation

Educational reimbursement

Job summary

Express Wash Concepts is hiring a Team Leader at Clean Express Auto Wash in Dearborn Heights, MI. Earn $17.50 per hour while you lead the site's operations, customer service, and sales growth.

This role offers growth, training, and a path from Team Leader to leadership positions, plus a 401k match, paid vacation, and other benefits.

Join a fast-growing, award-winning company committed to eco-friendly services and community involvement.

Qualifications

• High school diploma or equivalent.
• Previous sales or customer service experience is a plus.
• Ability to work flexible hours, including weekends.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.
• Aspire for excellence in all tasks, consistently setting an example through leadership.
• Maintain a professional appearance in accordance with appearance guidelines.
• Exceed expectations and uphold accountability in all responsibilities.

Responsibilities

• Drive exceptional customer service, sales growth, and maintain rigorous quality standards as Team Leader.
• Greet customers with lasting first impressions.
• Educate customers about the benefits of our Unlimited Wash Club.
• Actively engage with customers pre/post wash for 100% satisfaction.
• Maintain quality assurance through accurate Quality Control checks.
• Lead the team in achieving and sustaining high-quality service.
• Address customer escalations calmly and effectively.
• Operate basic retail equipment and understand the wash process.
• Drive team performance to exceed service standards.
• Foster a positive and collaborative team environment.
• Perform other related duties as required and assigned.

Skills

Customer service

Sales experience

Team leadership

Communication

Flexible hours

Education

High school diploma

Tools

POS system

Job description

Express Wash Concepts is hiring a Team Leader at Clean Express Auto Wash in Dearborn Heights, MI. Earn $17.50 per hour while you lead the site's operations, customer service, and sales growth.

This role offers growth, training, and a path from Team Leader to leadership positions, plus a 401k match, paid vacation, and other benefits.

Join a fast-growing, award-winning company committed to eco-friendly services and community involvement.