Team Leader II - Clean Express Auto Wash

Express Wash Concepts LLC; Maple Heights (OH); Presencial; USD 20.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k with company match up to 4%

Unlimited Wash Club Membership

Uniforms provided

Paid vacation

Educational reimbursement

Descripción de la vacante

Express Wash Concepts LLC in Maple Heights, OH is seeking a Team Leader to oversee site operations, lead a fast-paced team, and drive customer satisfaction. The role focuses on delivering excellent service and promoting growth opportunities for staff.

The position offers startup pay of $17.50 per hour with a path to leadership advancement, flexible hours including weekends, and a supportive benefits program designed for professional development and career growth.

Formación

• High school diploma or equivalent required; customer service experience a plus.
• Ability to work flexible hours including weekends.
• Positive attitude, willingness to take direction, and professional appearance.
• Follow safety guidelines and wear required safety equipment.
• Leadership and role-model behavior expected.

Responsabilidades

• Lead site operations and assist in daily facility management.
• Deliver outstanding customer service and support sales growth.
• Greet customers and promote the Unlimited Wash Club.
• Engage with customers pre/post wash for satisfaction.
• Maintain quality control and train team members.
• Lead the team to meet service standards and resolve escalations.

Conocimientos

Team leadership

Customer service

Sales growth

Positive attitude

Educación

High school diploma or equivalent

Herramientas

Retail equipment

Descripción del empleo

Location: 5510 Warrensville Center Rd, Maple Heights, Ohio, 44137

Job Description:

Ready to master the art of team leadership? Join our team and start earning $17.50 per hour! Let your leadership journey begin with us!

As part of Express Wash Concepts, one of the region's fastest-growing and award-winning companies, we offer more than just a job - we provide a path to growth and success. Whether you're starting your career or looking to take it to the next level, we're here to support your journey.

At Clean Express Auto Wash, we're more than just a car wash-we're committed to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to our communities. Most importantly, we empower our team members with a clear roadmap for growth, offering opportunities to advance from Team Leader to leadership roles and beyond.

Why You'll Love Working Here

• Continuous training: Invest in your development with ongoing training.
• Secure future: 401k plan with a company match of up to 4%.
• Unlimited Wash Club Membership
• Supplied uniforms: Professional appearance with high-quality uniforms.
• Paid vacation: Take well-deserved breaks as outlined in our Employee Manual.
• Educational reimbursement

Where Clean Cars Begin: Your Role

As a Team Leader, your role involves supporting the site's facility and operations responsibilities. Contribute to delivering outstanding customer service, boosting sales growth, and upholding stringent quality standards.

• Drive exceptional customer service, sales growth, and maintain rigorous quality standards as a Team Leader.
• Greet customers with long-lasting first impressions.
• Educate customers about the benefits of our Unlimited Wash Club.
• Actively engage with customers pre/post wash for 100% satisfaction.
• Maintain quality assurance through accurate Quality Control checks.
• Lead the team in achieving and sustaining high-quality service.
• Address customer escalations calmly and effectively.
• Operate basic retail equipment and understand the wash process.
• Drive team performance to exceed service standards.
• Foster a positive and collaborative team environment.
• Perform other related duties as required and assigned.

What You'll Need to Shine

• High school diploma or equivalent, or current enrollment.
• Previous sales or customer service experience is a plus.
• Ability to work flexible hours, including weekends.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.
• Aspire for excellence in all tasks, consistently setting an example through leadership.
• Maintain a professional appearance in accordance with appearance guidelines.
• Exceed expectations and uphold accountability in all responsibilities.
• Demonstrate flexibility in working hours, including weekends.

Work environment and physical demands

Required to stand and move throughout the site for the entire shift.

• Ability to work on your feet for an entire shift in a fast-paced environment.
• Ability to work outside in all weather conditions.
• Ability to lift 25lbs.

Express Wash Concepts provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender identity, sexual orientation, or genetics.