Team Leader, Food Services

UPMC Mercy Health Center; Pittsburgh (Allegheny County); Vor Ort; USD 22.000 - 32.000; Vollzeit

Zusammenfassung

UPMC Mercy Health Center is hiring a Full Time Team Leader, Food Services to support the Dietary and Cafeteria department. This entry-level leadership role oversees hourly associates, trains staff, and ensures food safety and quality standards.

The position offers varied shifts with rotating weekends/holidays and a starting rate of $19.60/hour. Responsibilities include supervision, training and coaching, inventory security, adherence to policies, and monitoring sanitation and safety programs to

Qualifikationen

• Entry-level leadership role
• Supervise hourly associates and ensure policy adherence
• Train, orient, and coach new team members
• Monitor and enforce food safety and sanitation programs

Aufgaben

• Supervise hourly associates and ensure adherence to policies and procedures
• Oversee inventory security and cash revenues
• Orient, train, and coach new team members
• Monitor food safety programs and take action on hazards
• Conduct quality control checks to ensure regulatory compliance
• Perform competency checks on associate performance
• Handle customer service issues per guidelines
• Ensure adequate quantity and quality of meals per menu and requests
• Maintain sanitation program for inspection readiness

Kenntnisse

Team leadership

Training & coaching

Food safety programs

Inventory control

Quality/customer service

Jobbeschreibung

UPMC Mercy is hiring a Full Time Team Leader, Food Services to support the Dietary and Cafeteria department!

This position will work varied shifts with rotating weekends/holidays. Shift times are: Monday-Friday 11:15am-7:45pm and Sat/Sun/Holidays 9am-5:30pm.

This is an entry level leadership role within our department and the starting rate is $19.60/hour.

Purpose

Support the Food Service Supervisor in all aspects of the daily operation, with emphasis on the training and development of food service associates.

Responsibilities

• Supervise hourly associates and their adherence to all UPMC policies and procedures and department standards and guidelines.
• Oversee security of inventory and cash revenues.
• Orient, train, and coach new team members as per department guidelines.
• Monitor all aspects of the department's food safety program routinely and take immediate and appropriate action to identified hazards.
• Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies.
• Perform routine competency checks on associate performance with appropriate follow-through.
• Conduct and document service recovery on all customer complaints as per operational guidelines.
• Monitor food quantity and quality to ensure appropriate product is available for meal service according to menu and special requests.
• Monitor all aspects of the operation's sanitation program on a daily basis to ensure inspection readiness at all times.