Team Leader: Fast-Paced Hospitality with Flexible Scheduling

Chick-fil-A; Lee's Summit (MO); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Positive environment

Flexible scheduling

Educational support

Health/Dental/Vision insurance

401k after 1000 hours

Life insurance

Job summary

Chick-fil-A in Lee's Summit is seeking a Team Leader to guide and support restaurant operations across front and back of house. You will coach team members, ensure food safety, and help deliver exceptional guest service in a fast-paced setting.

Open to part-time or full-time schedules, with two weekly openings or closings expected. A positive attitude, reliability, and strong teamwork are essential to thrive in this role.

Qualifications

• Experience leading others in a team setting.
• Ability to learn the Chick-fil-A business and hospitality culture.
• Demonstrated speed and excellence in a fast-paced environment.
• Strong character, integrity, and reliability.

Responsibilities

• Set shift tone and model teamwork.
• Coach and train team members during shifts.
• Ensure food safety is a top priority at all times.
• Oversee front-of-house and back-of-house operations.
• Coordinate catering deliveries and maintain guest satisfaction.
• Communicate with kindness, respect, and professionalism.

Skills

Leadership

Customer service

Team coaching

Food safety awareness

Job description

Chick-fil-A is building a second location in Lee'Summit!

Schedule Requirements:

• Part-time (3 or 4 shifts / week) and Full-time (5 shifts / week) schedules are available
• Our Team Leaders must be available to either open or close at least 2 times each week. Openers arrive at 6am and closers leave approximately 11:30pm.

Responsibilities of all Team Leaders:

Supported by experienced, professional Directors at all times, you are never the only leader on shift. Your main areas of focus are ensuring the team members are positioned for success, the team members are completing tasks with excellence so that the restaurant runs effectively and coaching & training team members during your shift.

• Ensure food safety at all times. Food safety is our top priority!
• Participate operationally in day-to-day activities in a high-volume, fast-paced restaurant
• Set the tone for a shift, acting as a role model for your team demonstrating teamwork by serving others
• Coordinate the training of new hires during your shift
• Are friendly and can-do in your attitude and outlook, encouraging others
• Communicate with kindness, respect and professionalism to everyone
• Run breaks while ensuring coverage and continuous operational excellence

Team Leaders in the Front of House oversee the hospitality team and ensure guests are well taken care of inside and in the drive thru

• Offer immediate and respectful responses to guests’ needs
• Oversee the counting of cash drawers and finalize day
• Ensure our outside order takers are cared for (rotations, equipment & clothing, safety, etc.)

Team Leaders in the Back of House oversee the kitchen team and food quality throughout the shift

• Ensure food safety is strictly adhered to at all times
• Ensure all catering orders are promptly fulfilled

Qualifications and Requirements:

• You have experience leading others in some capacity. You've led an endeavor, a group or an effort where you were in charge of a group of people to get something done as a team.
• Food service experience is NOT REQUIRED. However, the ability to learn our business and embody the spirit of hospitality is. If you have the aptitude and qualities we look for in leadership then we are happy to teach you our business.
• You move quickly. We are a fast-paced, high volume business who strives to serve guests and one another with speed and excellence.
• You consistently demonstrate our core values and embrace the Chick-fil-A culture.
• You are committed to excellence in what you do AND you also care about the people on your team.
• You have strong personal character, integrity, and are very reliable.
• You take initiative and work with a sense of urgency.
• You lead by example. You honor and respect the policies and expectations of our owner and Chick-fil-A.
• You demonstrate to others what teamwork looks like through your actions and attitude.
• Valid driver's license. Our leaders participate in catering deliveries and drive company vehicles.
• Please do not apply for this opportunity if you are under 16 yrs old or have no work experience

Our Benefits Include:

• A fun, respectful work environment where you can positively influence others
• Flexible scheduling (and closed every Sunday!)
• We support you reaching your goals through educational support and developmental opportunities
• Access to health, dental and vision insurance
• Retirement savings! If you're 21 and work 1,000 hours we contribute $ to a 401k for you
• Life insurance is provided

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Our work environment is one of treating each other with dignity and respect, kindness and a cheerful attitude. Respect for one another and a can-do spirit is what fuels our exceptional commitment to excellence and serving the guest well. Sound like you, too? Come be a part of Chick-fil-A!