Team Leader: Fast-Casual Service & People Growth

Chick-fil-A; St. Ann (MO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Flexible scheduling

Free meals

Health insurance

Paid training

Scholarship opportunities

Job summary

Workstream is seeking Team Leaders for Chick-fil-A in St. Ann, Missouri. In this role, you will lead shifts and support daily operations, focusing on training and developing team members while ensuring excellent guest experiences.

The position requires a positive attitude, strong work ethic, and the ability to multitask effectively in a dynamic environment. You will uphold the brand's standards while leading by example, ensuring a fun and engaging work atmosphere.

Qualifications

• Must be at least 18 years old at the time of hire.
• Previous customer service experience preferred.
• Reliable, dependable, and self-motivated.
• Positive attitude with a strong work ethic.
• Team-oriented with a passion for serving others.

Responsibilities

• Ensure Team Members follow recipes and accurately prepare and bag all orders.
• Lead the team to meet speed of service and operational goals.
• Resolve guest concerns quickly and professionally.
• Provide coaching, direction, and real-time feedback to Team Members.

Skills

Customer service skills

Leadership experience

Strong communication

Ability to multitask

Detail-oriented

Job description

At Chick-fil-A On The Rock Road, Team Leaders are responsible for leading shifts, supporting

daily operations, developing Team Members, and delivering exceptional guest experiences in a

fast-paced environment. This role works closely with the leadership team to ensure operational

excellence through strong communication, accountability, and servant leadership while

overseeing assigned areas of the restaurant and executing opening or closing procedures as

needed.

We are currently hiring full-time Team Leaders, ages 18 and older, for both our Bridgeton and St.

Ann locations.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Free College online through Missouri Baptist University
• Scholarship opportunities up to $25,000
• Free meal with every shift
• Ensure Team Members follow recipes and accurately prepare and bag all orders
• Maintain accuracy with product weights, portions, and measurements
• Lead the team to meet speed of service and operational goals
• Ensure all workstations remain clean, stocked, and organized
• Oversee proper cash handling and security procedures
• Hold Team Members accountable to operational standards and policies
• Monitor overall cleanliness of the dining room, restrooms, parking lot, and restaurant
• Support daily operations by working alongside the team and leading by example
• Resolve guest concerns quickly and professionally
• Provide coaching, direction, and real-time feedback to Team Members
• Communicate performance concerns and policy violations to leadership
• Uphold all Chick-fil-A standards, policies, and procedures with excellence
• Exhibit a positive & servant’s heart attitude with every customer and team interaction
• Use our CORE 4 model to serve guests: eye contact, smile, speak enthusiastically, stay connected
• Honor and encourage others to follow the vision and values of the Restaurant
• Demonstrate knowledge of the brand and menu items
• Multitask quickly, yet efficiently
• Assist leadership in executing opening and closing procedures

Qualifications and Requirements:

• Must be at least 18 years old at the time of hire
• Previous customer service experience preferred
• Leadership or Chick-fil-A experience is a plus
• Reliable, dependable, and self-motivated
• Positive attitude with a strong work ethic
• Team-oriented with a passion for serving others
• Strong communication and interpersonal skills
• Detail-oriented and organized in a fast-paced environment
• Ability to multitask while maintaining accuracy and urgency
• Willing to work a flexible schedule, including nights and weekends
• Able to regularly lift and carry up to 50 lbs.
• Able to stand and remain active for extended periods of time
• Bilingual in English and Spanish is a plus
• Free Bachelor’s Degree Programs through Missouri Baptist University
• Access to college scholarships
• Leadership Development
• 401(k) with matching
• Referral program
• Free Employee Meals
• Paid training
• Health insurance
• Vision insurance
• Other

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

10897 St Charles Rock Rd, St Ann, MO 63074, USA

This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.