Team Leader, Disability Services & Care Coordination

New Hope of Indiana; Indianapolis (IN); On-site; USD 52,000 - 78,000; Full time

Job summary

New Hope of Indiana, a nonprofit dedicated to helping individuals with disabilities and their families, seeks a Team Leader to oversee daily operations at Indianapolis sites. You will mentor direct care staff, ensure compassionate, person-centered care, and maintain compliance with Medicaid and program policies.

The role requires strong leadership, staff supervision experience, and a commitment to dignity-driven care.

Qualifications

• Lead and supervise staff with scheduling and workload coordination.
• Build trust with individuals served, families, and multidisciplinary teams.
• Experience in disability or human services with person-centered care.
• Maintain accurate records and use basic computer applications.
• Resolve conflicts and support safe, quality service delivery.
• Willingness to complete training and maintain certifications.

Responsibilities

• Oversee daily operations at assigned sites and ensure empowering environment.
• Mentor and train direct care staff to align with mission and values.
• Prioritize emotional, medical, and safety needs with compassion.
• Collaborate with teams to ensure inclusive care coordination.
• Maintain staffing levels and oversee on-call coverage.
• Handle administrative duties including documentation and budgeting.

Skills

Leadership

Team management

Communication

Disability services

Documentation

Problem-solving

On-site work

Education requirements

Supervisory experience

Training & certifications

Education

High school diploma

Post-secondary education preferred

Job description

New Hope of Indiana, a nonprofit dedicated to helping individuals with disabilities and their families, seeks a Team Leader to oversee daily operations at Indianapolis sites. You will mentor direct care staff, ensure compassionate, person-centered care, and maintain compliance with Medicaid and program policies.

The role requires strong leadership, staff supervision experience, and a commitment to dignity-driven care.