Team Leader

New Hope of Indiana; Indianapolis (IN); On-site; USD 52,000 - 78,000; Full time

Job summary

New Hope of Indiana, a nonprofit dedicated to helping individuals with disabilities and their families, seeks a Team Leader to oversee daily operations at Indianapolis sites. You will mentor direct care staff, ensure compassionate, person-centered care, and maintain compliance with Medicaid and program policies.

The role requires strong leadership, staff supervision experience, and a commitment to dignity-driven care.

Qualifications

• Lead and supervise staff with scheduling and workload coordination.
• Build trust with individuals served, families, and multidisciplinary teams.
• Experience in disability or human services with person-centered care.
• Maintain accurate records and use basic computer applications.
• Resolve conflicts and support safe, quality service delivery.
• Willingness to complete training and maintain certifications.

Responsibilities

• Oversee daily operations at assigned sites and ensure empowering environment.
• Mentor and train direct care staff to align with mission and values.
• Prioritize emotional, medical, and safety needs with compassion.
• Collaborate with teams to ensure inclusive care coordination.
• Maintain staffing levels and oversee on-call coverage.
• Handle administrative duties including documentation and budgeting.

Skills

Leadership

Team management

Communication

Disability services

Documentation

Problem-solving

On-site work

Education requirements

Supervisory experience

Training & certifications

Education

High school diploma

Post-secondary education preferred

Job description

Company Description

New Hope of Indiana is a nonprofit organization that has supported individuals with disabilities and their families for more than forty-five years, helping them live more independent and fulfilling lives. The organization offers a wide range of services, including day services, residential services, vocational services, and behavior support. Guided by a mission of compassionate, comprehensive services and strong advocacy for human dignity, New Hope of Indiana is deeply rooted in the local community. The organization is committed to valuing associates, investing in their growth, and fostering a culture shaped by service, wisdom, reverence, integrity, dedication, creativity, and inclusivity. Team members make a meaningful difference in the daily lives of the individuals they serve and contribute to a more inclusive community.

Role Description

The Team Leader oversees the daily operations of assigned sites, fostering an inclusive environment where all individuals served are empowered to lead meaningful and fulfilling lives.Team Leaders also guide, support, and train direct care staff to ensure quality of care aligns with New Hope of Indiana’s mision, vision, and values.

• ~Prioritize and support the emotional, medical, and safety needs of individuals with compassion and respect.
• ~Advocates for equitable access to services and upholds the rights of all individuals.
• ~ Facilitates growth and independence by mentoring and encouraging progress in alignment with each person’s strengths, goals, and Person-Centered Plan.
• ~Collaborate with internal and external teams, including consultants and others to ensure comprehensive and inclusive care coordination for individuals.
• ~Manages and safeguards finances in accordance with New Hope of Indiana’s policy and individual’s competency.
• ~Maintains Medicaid and Social Security funding.
• ~Develops and maintains relationships with individuals served, families, staff and others, internal and external.
• ~Participates in compensated on-call rotation.
• ~ Provides coverage at sites as needed during staff illness, vacations, shortages, etc.
• ~Maintains appropriate staffing levels that promotes best life practices and good stewardship of resources.
• ~In collaboration with HR and management , supports evaluation and onboarding of new associates.
• ~ Provides equitable and inclusive training and coaching to team members to promote quality support and professional growth.
• ~Participates in training and other staff meetings.
• ~Performs administrative duties including documentation, billing, payroll and budgeting.
• ~Models Corporate Responsibility ethical business behaviors.
• ~ Promotes connections of individuals served to their community, encouraging natural supports.
• ~Ensures adherence to New Hope policies and procedures.
• ~ Incorporates the Mission and Core Values of New Hope of Indiana in the work environment.
• ~Performs other duties as may be assigned.

Qualifications

• Leadership and team management skills, including staff supervision, mentoring, and the ability to coordinate schedules and workloads.
• Strong communication and interpersonal skills to build trust with individuals served, families, guardians, and multidisciplinary teams.
• Experience in disability services, human services, social work, or related fields, with a commitment to person-centered, trauma-informed, and dignity-driven care.
• Organizational and documentation skills, including accurate recordkeeping, attention to detail, and familiarity with basic computer applications.
• Problem-solving and decision-making abilities to handle crisis situations, resolve conflicts, and support safe, quality service delivery.
• Ability to work on-site in Indianapolis, IN, including participating in direct support activities as needed and meeting physical requirements of the role.
• High school diploma or equivalent required; post-secondary education in human services, social work, psychology, or a related field preferred.
• Previous experience in a supervisory or lead role within residential, community-based, or healthcare settings is strongly beneficial.
• Willingness to complete all required training, maintain certifications (such as CPR/First Aid), and follow regulatory and organizational