Team Leader, Design & Trade

Crate & Barrel; Washington (District of Columbia); On-site; USD 60,000 - 75,000; Full time

Job summary

Crate & Barrel is seeking a Team Leader for Design Services & Trade to drive daily operations, coach the team, and deliver exceptional service while achieving sales goals. You will lead design desk activities, mentor staff, and partner with the Design Coordinator on appointments and replenishment.

You’ll support business development through Trade and pipeline management, acting on store KPIs to maximize design services performance. Strong communication is essential.

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends.
• Willingness to spend significant time on the sales floor coaching and assisting customers.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• Support performance and development for the designated team to encourage professional growth.
• Provide timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Train associates on product knowledge, selling, customer service, operations, and visual standards.
• Ensure compliance with company policies and safety guidelines while focusing on sales and leadership duties.
• Communicate regularly with the Assistant Store Leader to review business results and customer feedback.

Skills

Communication

Organizational skills

Problem solving

Delegation

Data entry

Customer service

Tools

Microsoft Office

Google applications

Tablet devices

Job description

Driven and customer-focused, the Team Leader – Design Services & Trade leads daily operations of the design and trade business while coaching the team to deliver exceptional service and achieve sales goals. Reporting to the Assistant Store Leader – Design & Trade, you drive the in-store customer experience through customer acquisition and retention initiatives, including CBHCC, clienteling, and design service appointments. You oversee the design desk operations—managing sales aids, supplies, mobile sales technology, and brand presentation—while partnering with the Design Coordinator on appointment management and sales aid replenishment. As a mentor and collaborator, you empower your team, support business development through Trade, Business Sales, and pipeline management, and act on store KPIs to maximize sales and design services performance.

A day in the life as a Team Leader, Design & Trade...

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable
• Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

What You'll Bring To The Table...

• Strong communication and interpersonal skills
• Excellent organizational and time management skills
• Strong problem solving skills
• Demonstrated ability to execute and drive results
• Strong delegation skills
• Data entry skills
• Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed.
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.

We'd love to hear from you if you have...

• 1+ years customer service or retail leadership experience
• Experience with Microsoft Office, Google applications, computer systems and tablet devices
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends