Team Leader - Customer Experience & Sales Growth

Express Wash Concepts; Huber Heights (OH); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

401k plan with company match

Unlimited Wash Club Membership

Supplied uniforms

Paid vacation

Educational reimbursement

Training and development programs

Job summary

Express Wash Concepts' Flying Ace Express Car Wash location in Huber Heights, OH is seeking a Team Leader to drive outstanding customer service and sales growth while maintaining high quality standards. This role offers growth opportunities and a path from lead roles to leadership positions as part of a fast-growing team.

The position requires a high school diploma or equivalent, flexibility to work weekends, and a professional appearance.

Qualifications

• High school diploma or equivalent, or current enrollment.
• Previous sales or customer service experience is a plus.
• Ability to work flexible hours, including weekends.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.
• Aspire for excellence in all tasks, consistently setting an example through leadership.
• Maintain a professional appearance in accordance with appearance guidelines.
• Exceed expectations and uphold accountability in all responsibilities.
• Demonstrate flexibility in working hours, including weekends.

Responsibilities

• Drive exceptional customer service, sales growth, and maintain rigorous quality standards as a Team Leader.
• Greet customers with long-lasting first impressions.
• Educate customers about the benefits of our Unlimited Wash Club.
• Actively engage with customers pre/post wash for 100% satisfaction.
• Maintain quality assurance through accurate Quality Control checks.
• Lead the team in achieving and sustaining high-quality service.
• Address customer escalations calmly and effectively.
• Operate basic retail equipment and understand the wash process.
• Drive team performance to exceed service standards.
• Foster a positive and collaborative team environment.
• Perform other related duties as required and assigned.

Skills

Team leadership

Customer service

Sales skills

Flexible hours

Professional appearance

Education

High school diploma or equivalent

Job description

Express Wash Concepts' Flying Ace Express Car Wash location in Huber Heights, OH is seeking a Team Leader to drive outstanding customer service and sales growth while maintaining high quality standards. This role offers growth opportunities and a path from lead roles to leadership positions as part of a fast-growing team.

The position requires a high school diploma or equivalent, flexibility to work weekends, and a professional appearance.