Team Leader, Customer Experience & Outreach

Crate and Barrel; Skokie (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a dynamic team at a leading home furnishings retailer as a Team Leader, Customer Experience & Outreach. In this role, you'll energize the sales floor, mentor associates, and drive sales while ensuring exceptional customer service. With a focus on personal style and a passion for home design, you'll collaborate with the Assistant Store Leader to develop your team and enhance customer experiences. This is a fantastic opportunity to grow your career in a vibrant, supportive environment where your contributions truly matter. If you're ready to inspire and lead, this position is the perfect fit for you.

Qualifications

• 1+ years of customer service or retail experience required.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Lead a team to meet sales goals and exceed customer expectations.
• Coach and develop associates on product knowledge and customer service.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Education

High School Diploma or GED

Job description

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a Team Leader, Customer Experience & Outreach.

Your upbeat attitude and ability to engage customers keeps the sales floor energized and Sales Associates motivated. Under the direction of the Assistant Store Leader, Design & Trade, you lead your team to meet daily sales goals and exceed customer expectations. With a constant eye on the sales floor, you adjust staffing as needed to ensure every customer gets personal attention. You're a mentor, coaching and developing creative ways to encourage your team to meet sales goals and perform at a top-notch level every day. You provide productive feedback and thoughtful guidance to Sales Associates, grooming them for advancement on the sales team.

A day in the life as a Team Leader, Customer Experience & Outreach...

• Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
• Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.
• Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.
• Review KPI results, working with Assistant Store Leader to identify opportunities and corrective actions.
• Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

What you'll bring to the table...

• Your sense of personal style with a discerning eye and passion for design and home furnishings.
• Strong communication and interpersonal skills.
• High school diploma/GED or equivalent.

We'd love to hear from you if you have...

• 1+ years customer service or retail experience.
• Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends.
• Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night.

Minimum Starting Rate: $20.84 Hourly
Up to: $26.05 Hourly
Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.