Team Leader, Construction Defect Claims

AmTrust Financial Services Inc.; United States; Hybrid; USD 125,000 - 165,000; Full time

Benefits offered by this job

Medical & Dental Plans

Life Insurance

Health Care Flexible Spending

Dependent Care

401k Savings Plans

Paid Time Off

Job summary

AmTrust Financial Services Inc. seeks Construction Defect Claims Leaders at Manager to Director levels to oversee diverse portfolios and guide teams, with option for remote work.

You will provide technical oversight on coverage, liability investigations, and litigation management, drive operational excellence, develop talent, and collaborate with executive leadership to deliver strong claim outcomes.

Qualifications

• 5+ years of leadership experience in commercial claims.
• Experience handling Construction Defect claims preferred.
• Strong understanding of coverage analysis, liability, litigation management, damages evaluation.
• Proven ability to lead, mentor, and develop claims professionals.
• Experience driving performance and operational results.
• Bachelor's degree preferred and adjuster license where applicable.

Responsibilities

• Lead and develop a team of Construction Defect claims professionals handling claims of varying complexity and severity.
• Provide technical oversight and guidance on coverage analysis, liability investigations, damage evaluation, litigation management, reserving, negotiation, and claim resolution strategies.
• Ensure appropriate claim assignment and workload management across the team.
• Oversee claim handling quality, consistency, and compliance with company guidelines, best practices, and regulatory requirements.
• Review and approve claim payments, reserve recommendations, and settlement authority within designated authority levels.
• Conduct file reviews and quality audits to ensure technical excellence and operational effectiveness.
• Drive superior customer service for insureds, brokers, counsel, and internal business partners.
• Analyze claim and operational trends, identify opportunities for process improvements, and implement best practices.
• Recruit, hire, develop, coach, and retain top talent.
• Lead performance management, succession planning, and employee development initiatives.
• Partner with senior leadership on strategic business initiatives, organizational planning, and departmental objectives.
• Participate in special projects and enterprise-wide initiatives as needed.

Skills

Leadership

Claims expertise

Strategic thinking

Communication

Mentoring

Time management

Team leadership

Education

Bachelor's degree preferred

Tools

Claims systems

Job description

Overview

AmTrust Financial Services, a fast-growing commercial insurance company, is seeking experienced Construction Defect Claims Leaders across multiple levels, including Manager, Senior Manager, and Director. These leadership roles will provide oversight of Construction Defect claim teams handling varying levels of claim severity and complexity. This position can be located in one of our claims offices, with the possibility of working remotely.

Depending on level and experience, responsibilities may include direct management of claims professionals, technical oversight of complex claim portfolios, strategic leadership initiatives, talent development, operational excellence, and partnership with executive leadership to drive results.

Successful candidates will bring strong expertise in Construction Defect claims, litigation management, coverage analysis, and team leadership, along with a passion for developing talent and delivering exceptional claim outcomes.

Responsibilities

• Lead and develop a team of Construction Defect claims professionals handling claims of varying complexity and severity.
• Provide technical oversight and guidance on coverage analysis, liability investigations, damage evaluation, litigation management, reserving, negotiation, and claim resolution strategies.
• Ensure appropriate claim assignment and workload management across the team.
• Oversee claim handling quality, consistency, and compliance with company guidelines, best practices, and regulatory requirements.
• Review and approve claim payments, reserve recommendations, and settlement authority within designated authority levels.
• Conduct file reviews and quality audits to ensure technical excellence and operational effectiveness.
• Drive superior customer service for insureds, brokers, counsel, and internal business partners.
• Analyze claim and operational trends, identify opportunities for process improvements, and implement best practices.
• Recruit, hire, develop, coach, and retain top talent.
• Lead performance management, succession planning, and employee development initiatives.
• Partner with senior leadership on strategic business initiatives, organizational planning, and departmental objectives.
• Participate in special projects and enterprise-wide initiatives as needed.

Qualifications

• 5+ years of leadership experience in commercial claims, with opportunities available for candidates ranging from Manager to Director level dependent on years in industry.
• Significant experience handling and/or managing Construction Defect claims preferred.
• Strong understanding of coverage analysis, liability, litigation management, damages evaluation, and insurance claim practices.
• Proven ability to lead, mentor, and develop claims professionals.
• Demonstrated success managing performance, driving operational results, and influencing outcomes.
• Strategic thinker with strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to effectively prioritize, delegate, and manage multiple responsibilities.
• Experience working in a fast-paced environment with varying levels of autonomy and leadership responsibility.
• Proficiency with claims systems and business technology platforms.
• Bachelor's degree preferred.
• Valid adjuster's license in appropriate jurisdictions or ability to obtain one.

The expected salary range for this role is $125,000-$165,000 annual.

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities.

• Medical & Dental Plans
• Life Insurance, including eligible spouses & children
• Health Care Flexible Spending
• Dependent Care
• 401k Savings Plans
• Paid Time Off

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.