Director, Complex General Liability Claims

AmTrust Financial Services Inc.; Northern (KY); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical & Dental Plans

Life Insurance

401k Savings Plans

Paid Time Off

Job summary

AmTrust Financial Services seeks a Director, Claims for its General Liability group. You will lead a high-exposure team across multiple jurisdictions, directing coverage analysis, liability assessment, damages evaluation, and settlement strategy while mentoring staff.

Qualifications include 5+ years in insurance leadership, 10+ years in multi-line claims, and a strong grasp of tort/contract law. This role requires strong negotiation, leadership, and cross-office collaboration.

Qualifications

• Minimum of five (5) years of leadership experience in the insurance industry.
• Minimum of ten (10) years of progressive claims experience across commercial liability lines.
• Multi-jurisdictional claims expertise.
• Strong understanding of tort and contract law, liability insurance, and coverage principles.
• Proven ability to manage diverse teams across multiple offices.

Responsibilities

• Owns the development and performance of a General Liability claims team and ensures quality resolutions.
• Assigns new claims to team members based on complexity and staff capability.
• Oversees investigation, reserving, litigation management, and settlement of claims.
• Provides technical guidance on coverage, liability, and damages issues.
• Ensures timely, high-quality service and analyzes customer experience.
• Performs regular manager reviews and maintains policy compliance.
• Leads claims roundtables and drives process improvement initiatives.
• Manages personnel administration, evaluations, and development.
• Prepares reports and monitors system data for regulatory adherence.
• Maintains awareness of evolving legal/regulatory developments affecting GL claims.

Skills

Leadership

General liability

Claims management

Negotiation

Analytical thinking

Team mentoring

Staff development

Education

Bachelor's degree

Job description

Overview

AmTrust Financial Services, a fast-growing commercial insurance company, is currently seeking a Director, Claims within our General Liability group. The successful candidate will manage and mentor a team of claims professionals handling high-exposure and complex General Liability claims. They will provide technical claims leadership and strategic direction in coverage analysis, liability assessment, damages evaluation, settlement strategy, and litigation management while fostering the professional growth and claims expertise of their direct reports. The claims under management arise in various jurisdictions throughout the country and, as such, experience in multiple states is required.

Responsibilities

• Owns the development and performance of a General Liability claims team, ensuring the quality, accuracy, and timely resolution of commercial liability claims of high complexity and/or severity.
• Assigns new claims to team members based on complexity and skill set of staff.
• Oversees the handling of all aspects of the claims assigned to the team including investigation, communication, documentation, reserving, litigation management, evaluation, negotiation and settlement/disposition.
• Provide technical guidance on challenging coverage, liability, litigation, and damage assessment issues.
• Ensures that all customers receive timely and quality service by building an understanding of the customer experience that meets and exceeds stakeholders’ expectations.
• Completes regular manager reviews of claims to ensure work meets or exceeds standards and that claims handling is consistent with applicable policies, procedures and department guidelines.
• Regularly participates in claims roundtable discussions focusing on claims issues surrounding coverage, liability and assessment of damages.
• Manages personnel administration including employee evaluations and performance.
• Creates an environment that ensures transparency, accountability, training, and development.
• Prepares regular periodic reports and monitors system reports to ensure adherence to corporate and regulatory standards.
• Reviews and analyzes processes, procedures and workflows to identify opportunities for process improvement and efficiency.
• Maintain awareness of emerging legal, regulatory, and industry developments affecting general liability claims.

Qualifications

• Minimum of five (5) years of experience in leadership roles within the insurance industry.
• Minimum of ten (10) years of relevant and progressive claims experience across multiple commercial liability lines, with expertise in general liability claims.
• Bachelor's degree or equivalent combination of education and experience.
• Multi-jurisdictional claims expertise.
• Thorough understanding of tort and contract law, liability insurance, and coverage principles.
• Strong contractual analysis skills, including evaluation of insurance policies for coverage and other contracts for risk transfer obligations and opportunities.
• Skilled negotiator.
• Proven experience managing diverse teams of claims professionals across multiple offices and geographic locations.
• Demonstrated leadership, mentoring, coaching, and employee development capabilities.
• Strong planning, organizational, delegation, and talent development skills.
• Exceptional analytical and critical thinking skills, with the ability to synthesize large volumes of data, develop actionable insights, and drive results.
• Demonstrated drive, initiative, and commitment to achieving exceptional outcomes.
• High emotional intelligence and self-awareness.
• Adaptability and openness to change, with a demonstrated ability to seek, accept, and constructively apply feedback.
• Valid claims adjuster's license in applicable jurisdictions or eligibility to obtain one.

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.