Team Leader - Concierge

Hyatt; Portland (OR); Hybrid; USD 55,000 - 70,000; Full time

Job summary

Hyatt Portland is seeking a Team Leader - Concierge to ensure efficient operation of the guest service department in line with Hyatt's standards. You will assist the Front Office Manager to deliver outstanding guest experiences.

The role requires strong organizational skills, excellent English communication, and proficient computer literacy, with familiarity in Opera or Opera Cloud PMS. Two years of front office or concierge experience preferred.

Qualifications

• Bachelor's degree or diploma in Hospitality Management, Tourism or related field.
• Minimum 2 years’ hotel front office or concierge experience.
• Excellent communication in English; strong organizational and interpersonal skills.

Responsibilities

• Assist the Front Office Manager in managing the guest service department to maximize guest satisfaction.
• Plan, organize, direct and control Concierge operations and administration.
• Ensure service standards align with Hyatt International's corporate strategies and brand standards.

Skills

Communication

Organization

Problem solving

Interpersonal skills

Attention to detail

Computer literacy

PMS knowledge

Education

Bachelor's degree or diploma in Hospitality Management, Tourism or related field

Tools

Microsoft Office

Opera PMS

Job description

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Team Leader - Concierge is responsible to assist the Front Office Manager in managing the guest service department to ensure maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge operation and administration.

• Thai Nationality with Bachelor's degree or diploma in Hospitality Management, Tourism, or a related field.
• Minimum 2 years of hotel front office or concierge experience, preferably in a hotel, resort or hospitality service
• Strong organizational skills and attention to detail
• Good problem solving, administrative and interpersonal skills are a must.
• Excellent communication skills in both spoken and written English
• Proficiency in Microsoft Office and general computer literacy
• Familiarity with hotel PMS systems (e.g., Opera, Opera Cloud, or similar)